Position Summary
The Operations Supervisor supports the daily hotel operation by providing leadership across departments, ensuring guest satisfaction, maintaining brand standards, and driving operational efficiency. This role works closely with department leaders and team members to ensure seamless execution of hotel procedures and service expectations. The ideal candidate is organized, dependable, solution-oriented, and capable of leading by example in a fast-paced environment.
Key Responsibilities
- Oversee daily hotel operations and support front office, housekeeping, food & beverage, and maintenance teams as needed.
- Ensure compliance with Marriott brand standards, company policies, and operational procedures.
- Monitor service delivery and resolve guest concerns promptly and professionally.
- Provide coaching, training, and support to team members.
- Assist with scheduling, labor management, and productivity initiatives.
- Conduct operational inspections and identify opportunities for improvement.
- Support department leaders in achieving service, quality, and financial goals.
- Maintain accurate records, logs, and operational reports.
- Foster a culture of teamwork, accountability, and guest satisfaction.
Required Qualifications
- Minimum 2 years of hotel supervisory experience; Marriott experience preferred.
- Strong understanding of hotel operations and guest service standards.
- Excellent leadership, communication, and problem-solving skills.
- Ability to prioritize multiple responsibilities and adapt to changing business needs.
- Strong organizational skills and attention to detail.
- Proficiency with hotel management systems and Microsoft Office applications.
What We're Looking For
The successful candidate will demonstrate:
- Strong accountability and ownership of responsibilities.
- Exceptional follow-through and attention to detail.
- The ability to remain calm and effective during periods of high demand.
- Consistent execution of policies, procedures, and service standards.
- Strong problem-solving and decision-making abilities.
- A hands-on leadership style that supports operational success.
- Excellent time-management and organizational skills.
- A commitment to coaching, developing, and supporting team members.
Ideal Candidate Profile
We are seeking a hands-on leader who leads by example, follows through on commitments, maintains high operational standards, and takes initiative to identify and resolve issues. The successful candidate will be comfortable working across departments, building team accountability, and supporting efforts to improve operational performance and guest satisfaction.
If you are a results-driven hospitality professional who leads by example and thrives in a fast-paced environment, we encourage you to apply.
Apply today and join our team!
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Hotel Management: 2 years (Marriott Preferred)
Work Location: In person