Operations Supervisor

Opportunity Operations Supervisor

Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.

Potential Career Path

• Front Office Manager
• Assistant General Manager
• General Manager

Essential Job Functions

• Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.
• Coordinate with department managers when necessary to ensure optimal functioning of the hotel.
• Resolve customer complaints and anticipate potential problems by reviewing and monitoring operational issues business flow and associate performance.
• Monitor and maintain the front office systems and equipment to ensure optimum performance.
• Supervise night audit functions and perform audit in absence of the night auditor.
• Be aware of emergency procedures and take full responsibility in emergency situations.
• Follow sustainability guidelines and practices related to HHMs EarthView program.
• Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards.
• Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role.
• Perform other duties as requested by management.

Position Requirements

• Associate or Bachelors degree preferred.
• Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods walking pushing lifting up to 25 pounds bending and reaching stooping kneeling or crouching.

What We Believe

• People Are Our Capability
• Hearts That Serve
• Only Excellence
• Stay Nimble
• Own It