Computer Operator (IBM iSeries / AS/400) for it's Corporate Office located in Garden City, New York
Position Summary
The IBM iSeries Computer Operator is responsible for the operation, monitoring, and maintenance of the IBM iSeries (AS/400) environment and all associated systems. This role ensures the reliable execution of business-critical processes, including order processing, batch operations, system monitoring, and incident resolution, while maintaining high system availability and performance. Position may require rotating shifts, including nights, weekends, and holidays
Key Responsibilities
System Monitoring & Operations
Monitor IBM iSeries (AS/400), servers, and peripheral equipment to ensure continuous uptime, Respond to system messages, console alerts, and error conditions promptly, Oversee all input/output processing, including job queues and output queues, Monitor server performance and overall system health
Batch Processing & Order Management
Execute and manage scheduled batch jobs (daily, weekly, monthly),Ensure all processing meets operational SLAs and business requirements, Receive and process customer order files via FTP, ensuring accurate distribution to branches and warehouse, Support and monitor EDI transactions (810, 850, 855)
Monthly Responsibilities
Submit and monitor month-end processing activities, Generate and send customer statements to the mail house, Download and apply Taxware updates, Send Accounts Receivable files to Cortera and USTrade
Backup, Recovery & System Continuity
Perform routine system backups and verify backup integrity, Manage backup media (tape or cloud), Assist with data restoration and disaster recovery procedures
Incident Management & Troubleshooting
Provide first-level troubleshooting for hardware, software, and connectivity issues, Support users in resolving system and application issues,, Gather diagnostic information and escalate complex issues as needed,, Log, track, and resolve incidents in accordance with IT procedures
User Support & Help Desk
Create, assign, and follow up on IT help desk tickets, Respond to user requests via phone, email, or in person, Manage user accounts, password resets, and basic system access
System Maintenance & Vendor Coordination
Coordinate service requests for AS/400 hardware and infrastructure, Work closely with programming and IT teams on system updates and enhancements, Assist in implementing system changes and corporate IT initiatives
Documentation & Reporting
Maintain accurate operational logs and system documentation, Document procedures and provide training to staff as needed, Identify trends and recommend improvements for system performance and operations
Team Collaboration
Technical Skills
Strong knowledge of IBM i (OS/400) operations and Control Language (CL), Experience with job scheduling, batch processing, and system monitoring
Experience
1-3 years of experience in a midrange, mainframe, or data center operations environment, Experience in distribution, logistics, or ERP-based environments is a plus
Soft Skills
Strong attention to detail and organizational skills, Ability to troubleshoot and resolve technical issues efficiently, Strong communication and customer service skills, Ability to work independently and manage multiple priorities
Benefits - In addition to highly competitive wages and a Bonus Program, full-time employees enjoy a very robust benefits package, including: