Operations Supervisor

What We Do

CarParts.com is the go-to eCommerce platform for auto care and maintenance. We provide drivers with quality parts at competitive prices and enable them to schedule appointments with trusted mechanics directly through our website. Using world-class design principles and the latest technologies, we deliver a fast, intuitive digital experience backed by our company-owned national distribution network.

With over 1,000 employees worldwide, we are scaling rapidly, fueled by our most recent strategic partnership and $35 million investment. This positions us for the next phase of growth as we continue to empower drivers along their journey.

Our Culture

At CarParts.com, our culture goes beyond our core values of Safety First, Customer Focused, and Commitment to Excellence. We are a performance-driven, data-focused, and fast-paced team where results matter and winning is expected.

• Hungry & Hardworking: We set ambitious goals, measure progress with clear metrics, and hold ourselves accountable to deliver results.
• Promote from Within: We reward top performers with opportunities for growth and advancement.
• Collaborative & In-Person: We believe the best ideas and fastest execution happen face-to-face.
• High Standards: We move quickly, pay attention to details, and dig deep - whether it's analyzing contracts, aggregating complex scenarios, or building clear, data-driven presentations.
• No Passengers: We value grit, ownership, and the relentless pursuit of results

Summary of Role/Position

The Warehouse Operations Supervisor is responsible for overseeing daily operations within a fast-paced eCommerce fulfillment center and leading warehouse associates to ensure efficient, accurate, and timely processing of customer orders.

This role provides frontline leadership and operational oversight for teams responsible for order fulfillment, including receiving inventory, order picking, packing, and parcel shipping. The supervisor ensures customer orders are processed accurately and shipped on time while maintaining productivity, safety, and quality standards.

The Operations Supervisor partners with leadership and cross-functional teams to optimize workflows, support business objectives, and deliver an excellent end to end eCommerce customer experience.

Key Responsibilities:

• Supervise, coach, and develop warehouse associates to achieve productivity, quality, and service level standards.
• Plan and assign labor to support daily eCommerce order fulfillment volumes
• Oversee daily fulfillment center operations including:
• Inventory receiving and put-away
• Order picking
• Packing and labeling
• Parcel and LTL shipping
• Monitor workflow and adjust staffing to meet service level agreements (SLAs) and shipping cutoffs.
• Track operational metrics such as:
• Units picked per hour
• Order accuracy
• Pack rates
• On-time shipment performance
• Enforce all safety procedures and maintain a safety-first work environment.
• Maintain operational documentation including productivity reports, attendance tracking, and performance metrics.
• Support cycle counts, inventory audits, and product quality checks.
• Assist leadership in driving a culture of accountability, teamwork, and continuous improvement.

Minimum Qualifications:

• 3-5 years of supervisory experience in warehouse, fulfillment, logistics, or eCommerce operations.
• Strong understanding of eCommerce fulfillment workflows including receiving, order picking, packing, and shipping.
• High school diploma or equivalent required.
• Proficiency with computers and warehouse systems.
• Strong written and verbal communication skills.
• Ability to lead teams in a high-volume, fast-paced fulfillment environment.
• Ability to meet deadlines and manage multiple priorities.
• Flexible schedule with ability to work overtime and weekends as needed.

Preferred Qualifications:

• Experience in high-volume eCommerce fulfillment environments.
• Experience with warehouse management systems (WMS).
• Experience working with parcel shipping carriers (UPS, FedEx, USPS).
• Demonstrated success improving fulfillment productivity, order accuracy, and operational efficiency.

Disclaimer:

This job description is intended to provide a general overview of the responsibilities and requirements of this role. It is not intended to represent a complete list of all duties. Responsibilities may change based on operational needs and business demands.

Equal Opportunity Employer

CarParts.com is an equal-opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is dedicated to ensuring that we fulfill this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the incumbent a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.