Operations Supervisor

RXO Corporate Solutions

Kent, WA

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JOB DETAILS

SALARY

$75,000–$80,000 Per Year

JOB TYPE

Full-time, Employee

SKILLS

Agent Communication, Communication Skills, Customer Service Management, Customer Support/Service, Data Analysis, Diversity, Freight Forwarding, Interpersonal Skills, Leadership, Leading Edge Technology, Logistics, Logistics Management, Mentoring, Operations Management, Organizational Skills, People Management, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Process Analysis, Sales, Team Lead/Manager, Time Management, Writing Skills

LOCATION

Kent, WA

POSTED

30+ days ago

Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Compensation for this role is $75,000-$80,000 The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.

As a Supervisor, Logistics at RXO, you will be responsible for overseeing operations' personnel, analyzing data, providing recommendations, and working directly with customers to provide support and resolve issues.

What your day-to-day will look like:

Act as a first line of communication to ensure customer / vendor / agent communication is presented timely and efficiently and to act as a solutions manager for operations team as well as local sales force.
Communicate with customers and vendors and to ensure time sensitive commitments and a high level of customer service are met
Provide guidance to operations staff with respect to processes, expectations and performance metrics
Mentor and lead a team; provide industry expertise, guidance and support
Interview and onboard employees, conduct reviews and establish and track detailed performance goals

At a minimum, you'll need:

5 years of experience in freight forwarding to include operations, customer service and management
Cargowise experience
Experience managing between 5-10 employees at one time
Experience with Windows applications and Microsoft Office
Availability to work extended hours as needed, which may include early mornings, evenings, and weekends

It'd be great if you also have:

Associate degree in Logistics, Transportation or Business
Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience
The ability to perform complex analysis of data, processes, policies, procedures and/or systems; produce unambiguous, comprehensive, and accurate interpretations
Effective organizational and leadership skills, including using a variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes, or cultures
The ability to perform well under pressure in a fast-paced environment

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

Competitive pay

Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave

401(k) retirement plan with up to 5% company match

Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity

Employee Assistance Program (EAP)

Tuition reimbursement, adoption assistance

Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account

Health Reimbursement Arrangement

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.

About the Company

RXO Corporate Solutions

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