Operations Supervisor

DATTCO has a full-time opening for an Operations Supervisor in our Coach & Tour Division. Responsible for managing DATTCO’s multiple location maintenance departments with strategic planning, organizing and directing. Works in conjunction with the corporate office and field locations to ensure compliance with all maintenance procedures, regulatory requirements and directives. Ensures that all locations meet, or exceed, internal and external customer satisfaction by providing safe, clean and dependable vehicles. Provides effective communication and leadership to all levels within the department in maintaining the highest of customer service and safety standards.

DATTCO was founded in 1924 and entered the motor coach charter business in 1964 with the New York World’s Fair. DATTCO is now New England’s largest private passenger transportation company. Our Coach & Tour Group operates 200 vehicles and drives 6 million miles annually. Learn more about us at www.dattco.com.

DATTCO Offers:

• Medical & dental insurance
• Life insurance
• Flexible spending account
• 401k plan with company match
• Paid time off
• Employee referral bonuses
• Promotion opportunities – we promote from within

Primary Responsibilities:

OPERATOR SCHEDULING

• Develops, monitors and manages a rigorous and comprehensive preventative maintenance program that address the diverse vehicle and service types of the operation.
• Track and monitor prevailing trends in fleet performance/utilization and develop corrective action plans to address any deficiencies
• Track and monitor all related warranty, recall and design specifications for the vehicle fleet
• Identify need and implement campaigns to address defect trends or seasonal needs in lieu of inclusion in formal PM schedules.
• Ensures knowledge of and adherence with all technical service bulletins issued by vehicle and/or component manufacturers.

PERSONNEL DEVELOPMENT & MANAGEMENT

• Meets with direct reports one on one
• Holds weekly staff meetings with all department managers
• Provides direct reports with regular and timely feedback
• Motivates department teamwork and resolves conflicts between departments
• Performs annual reviews of all direct reports
• Ensures Parts and Technician training plans are developed and adhered to by staff.
• Participates as necessary in Coach & Tour Group meetings as necessary.

FINANCIAL RESULTS MANAGEMENT

• Mentors key staff members on financial results with emphasis on profitability and controlling costs
• Approves all purchases and expenditures over $500.
• Implements cost control strategies and negotiates prices with Vendors
• Assists in developing budgets
• Calculate and direct effort to stabilize and/or improve cost per mile valuations.
• Establishes and monitors KPI’s
• Provide recommendations and assist in the purchase of new vehicles and disposition of surplus and obsolete vehicles and parts.

SAFETY MANAGEMENT

• Is knowledgeable of all Company, FMCSA, CTDOT, DMV, NHTSA, EPA, OSHA, ADA and all other safety regulatory mandates, as amended.
• Ensures that all safety policies are followed
• Emphasizes and encourages safety throughout DATTCO’s operation
• Establishes and maintains a model housekeeping environment with a goal of a 100% accident-free workplace
• Ensures that all fleet vehicles meet or exceed all applicable safety requirements.

ORGANIZATIONAL MANAGEMENT

• Works with senior management team to identify opportunities to improve company’s effectiveness and performance.
• Reviews and develops internal department processes in areas of staffing and accident/injury reduction
• Provides input to the organizational chart within the department
• Maintains a high-level employee satisfaction level.

PERSONAL DEVELOPMENT

• Attends management training to develop skills.
• Maintains a high-level knowledge of commercial passenger fleet vehicle maintenance and repair procedures.
• Participates in manufacturer and other vendor and industry training and seminars.
• Reads books and articles to improve management skills
• Maintains a high-level knowledge of commercial fleet maintenance software employed in the management of DATTCO fleet.

CUSTOMER & INDUSTRY RELATIONS

• Ensures positive customer relations in all departments.
• Establishes a proper course of action to prevent dissatisfied internal and external customers.
• Periodically participates in customer meetings
• Participates in industry meetings and conferences.
• Establishes and maintains a high-level, positive relationship with Vendors
• Keep updates on industry best practices, manufacturer service bulletins and other recommendations.

CORPORATE CULTURE MANAGEMENT

• Communicates company values, beliefs and norms to employees on an ongoing basis
• Serves as a role model for company values
• Holds direct reports accountable for serving as role models for corporate culture
• Counsels direct reports that may be having difficulty fulfilling corporate culture
• Counsels direct reports with corporate policies

Minimum Requirements:

• 5+ years of experience managing a multiple location maintenance department in the motorcoach or trucking industries.
• Must possess a strong technical knowledge in a diversified fleet.
• Fleet service management experience.
• Management experience that supports a multi-functional business environment.
• Ability to lead a diverse organization.
• The ability to understand financial reporting along with planning, budgeting and forecasting skills.
• A degree in Business Administration is preferred, but not necessary in lieu of experience.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status and any other protected classes.