Operations Supervisor Outbound

Company Overview

Riverstone Logistics RLX is a big and bulky supply chain powerhouse delivering seamless final mile, middle mile, warehousing, fulfillment, and storage solutions through a nationally integrated platform. Founded in 2017 by five partners who believed logistics could be built around something bigger than moving freight, we began with furniture delivery and grew into a nationwide provider serving complex supply chains across the United States.

We are a purpose-driven company. We exist to use our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. That purpose shapes how we lead our teams, how we partner with our customers, and how we take ownership of every delivery. Our people, who we call Extra Milers, bring genuine integrity and care to every mile. If you lead well, communicate with clarity, and want your work to mean something, we want to meet you. If youre looking for a place where people genuinely matter, youve found it.

Position Summary

The Operations Supervisor Outbound is responsible for overseeing all aspects of the outbound functions within a warehouse. The supervisor will help lead daily operations related to motor carrier compliance, route planning and monitoring, and customer/client service. This position requires a proactive and hands-on approach with time spent both on the warehouse floor and in the office.

Competencies

Ethics & Values Problem Solving Customer Focus Drive for Results Conflict Resolution Functional/Technical Skills Managing & Measuring Work Timely Decision Making Decision Quality Informing Composure Listening

Essential Duties and Responsibilities

The essential functions include, but are not limited to, the following:

• Oversee day-to-day delivery operations including the monitoring of delivery activity as it relates to evaluation of motor carrier needs and customer service in accordance with agreed quality and production standards of the client
• Lead and participate in active route monitoring daily
• Assist Outbound Manager and GM with morning stand up and daily carrier communications
• Assist Outbound Manager and GM in the processing of carrier settlements
• Assisting Outbound Manager with recruiting and onboarding of motor carriers
• Ensure that all client customers are contacted regarding delivery timeframes, delays, and any other pertinent information as it relates to their deliveries
• Assist with audits and ensure returns processes align with RLX and client-specific requirements
• Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within client standards and the agreed-upon communication mechanism
• Serve as a main point of contact for escalations from the client
• Schedule orders and notify the customer of their time windows for next day delivery
• Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and hold their team to the same standards
• Process and monitor claims through the client portal
• Identify and escalate process discrepancies including motor carrier compliance concerns
• Perform other duties as assigned (may vary based on client requirements)

Minimum Qualifications

Knowledge, Skills and Abilities

• High School Diploma/GED or equivalent required
• Strong people and operations supervisory skills
• Experience utilizing Microsoft Office products (Excel, Teams, etc.)
• Excellent verbal and written communications skills
• Excellent interpersonal skills
• Excellent customer service skills including conflict resolution
• Ability to adapt to changes in a fast-paced environment
• Ability to embrace new technology
• Operations or final mile delivery experience preferred

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to