Operations Supervisor - Strategic Delivery

Now Hiring

Operations Supervisor - Strategic Delivery

Braselton, GA

SUMMARY:

The Strategic Delivery Professional excels in making a great first impression and builds lasting relationships. Their priority is to create a seamless experience for large and strategic business accounts - sports and entertainment, hospitality, restaurants, and residential properties. This individual balances customer-facing relationships with internal team members to support order progress leading up to delivery day. Prior to install, the Delivery Supervisor will assist local delivery facilities in auditing and prepping product to achieve maximum inventory accuracy. During installation, this individual will be onsite to ensure all aspects of delivery exceeds client's needs in the moment. They can read and simulate floor plans, direct traffic amongst a delivery team as well as document signatures and pictures to confirm delivery completion. The person in this role is organized, self-disciplined, and can effectively communicate inside and outside the organization. They must also be comfortable with light lifting and have a flexible travel schedule.

ESSENTIAL FUNCTIONS:

• Support large and strategic B2B projects, requiring supervision and coordination
• Performs site surveys prior to Project install physically or by phone, confirming areas are clear/obstruction free/ready to receive
• Supports product audits at delivery hub, 24-48 hours prior to install date
• Attends internal and client facing calls to align expectations for install day
• Attends installs to direct drivers to mirror the floor plan requested, conduct walk through with client and provide install recap - photos, signatures, callouts.
• During non-install periods, actively work B2B Consolidated Hub Inventory to clear aged orders in all territories
• Deliver scorecards to evaluate delivery hub performance (delivery and handling) and B2B Coordinator performance (tracking and scheduling)
• Assist in research, and provide recommendations
• Onsite contact for B2B logistics, customers, and Corporate Account Executives/Operations
• Drive continuous improvement and customer service excellence
• Keep work area safe, organized, and clean according to general office practices and OSHA requirements daily, as needed and required
• Utilize Williams-Sonoma's Mission, Vision, and Values to govern daily activities while maintaining required accuracy percentages, metrics, and quality standards
• Other duties as deemed necessary

MINIMUM QUALIFICATIONS:

• Must have strong knowledge and working relationships in customer service and supply chain operations
• A Bachelor's degree or 1-2 years of relevant leadership experience in distribution management and/or design and delivery consultation
• Strong ability to communicate effectively (written or verbal), with excellent interpersonal and customer relations skills
• Availability for up to 50% travel required to engage with delivery operations and attend delivery installs
• Ability to be reimbursed for travel expenses through normal business operations (excluding airfare)
• Must be highly organized and process oriented
• Positive attitude, strong work ethic, ability to work under pressure
• Ability to complete multiple tasks consistently and on time without sacrificing quality
• Ability to influence and motivate teams remotely across multiple locations
• Ability to lift product up to 40lbs or physically exert themselves to stage product for clients
• Ability to navigate stairs, climb into and down from commercial vehicles and navigate ladders
• Warehouse Management System experience
• Ability to adapt and change processes to keep pace with the evolving business requirements
• Strong technical skills included but not limited to Microsoft Excel, Word, PowerPoint, Salesforce, etc.

PREFERRED QUALIFICATIONS:

• Bachelors degree in Business, Operations, Logistics, Supply Chain, Industrial Engineering or related field is strongly preferred
• 3+ years of management experience in a 3PL delivery, retail, or distribution center environment
• Exposure to furniture distribution and/or big box distribution is a plus
• Solid understanding of Safety and OSHA standards
• Exceptional organizational and time management skills to successfully respond to urgent situations.
• Six Sigma/lean experience preferably in a distribution/warehouse environment
• Bilingual in Spanish is a plus

Important Facts:

• This is a Full-Time, exempt level position requiring a 40-hour schedule
• On site opportunity located in Braselton, GA Distribution Center
• Compensation starts at $65,000/yr based on qualifications