Operations Supervisor

Williams & Connolly LLP has an available position for an Operations Supervisor. Under the direction of the Operations Manager, this position is responsible for supervising the day-to-day activities of the mail room and the print/copy center. Responsibilities include, but are not limited to: Mentoring, supervising and developing the growth for operations clerks, print services clerks and leads; Assigning duties and ensuring timely, efficient operations; Responding to customer questions and resolving any issues regarding the day-to-day department activities; Monitoring email traffic for the department to ensure timely responses; Identifying and investigating repeat issues, processes and tasks and building systems and solutions that create efficiency and eliminate problems; Troubleshooting and contacting the appropriate vendor to repair department equipment; Ensuring that courier, FedEx and UPS reports are reviewed daily for undeliverable/delayed packages and for prompt notification to senders; Ensuring that print and copy jobs are completed in the manner prescribed and by the due time requested; Coordinating new employee training and staff refresher training on department equipment and procedures; Ensuring communication between leads and other operations staff is maintained as well as ensuring communication with staff on firm events is timely; and * Provide timely feedback to the Operations Manager on day-to-day issues and provide ideas for department improvements.