Operations Support Analyst

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra Health is looking for an Operations Support Analyst to join our growing team.

Job Summary:

The Operations Support Analyst assists the Operations Support team in achieving service quality and service-level agreement compliance metrics. This position provides tier one level support to all programs in the operations phase. The Operations Support Analyst is under direct supervision of the Operations Support Manager.

Responsibilities:

• Process, triage, and escalate tickets following the escalation matrix and guidelines.
• Check alarms, open tickets, track issues, and run reports.
• Respond promptly to events and alerts in monitoring systems.
• Follow written procedures to report, record, and escalate issues.
• Perform scheduled maintenance activities.
• Identify root causes and engage internal and external resources for problem resolution.
• Provide operational support to projects and programs.
• Offer on-call support as needed.
• Perform other duties as assigned to ensure comprehensive operational efficiency.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

The list of responsibilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time.

Required Qualifications

• Bachelor’s degree Required.
• 3+ years of relevant work experience within healthcare administration and/or federal government contracts.

Preferred Qualifications

• Advance knowledge Microsoft Office suite.
• Proficient knowledge of ITIL (Information Technology Infrastructure Library) foundational concepts.
• Substantial knowledge of Medicare, Medicaid, or healthcare verticals.
• Understand the software development life cycle (SDLC) and operations release process.
• Understand the company’s CMMI standards and operations processes.
• Ability to adapt to task organizational, and project changes.
• Flexibility in working under demands and needs of the project.
• Demonstrate initiative, enthusiasm, creativity, and resourcefulness in handling assignments.
• Ability to concentrate for extended periods of time with minimum oversight.
• Effective analytical and critical thinking skills.
• Efficient attention to detail.
• Excellent written and verbal communication skills.
• Cross departmental collaboration.
• Capability to manage multiple projects with varying priorities.
• Ability to use reasoning to troubleshoot, solve, and escalate technical problems.

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Experience in Lieu of Degree

For non-clinical roles, or when not required by the contract specifically, the Company acknowledges that practical, hands-on experience can provide skills and competencies equivalent to formal education. As such, in cases where a Bachelor's degree may be required, the Company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree. In instances where the candidate has an Associate's degree, the Company will accept a minimum of three (3) years of directly relevant professional experience in lieu of the Bachelor's degree.

Compensation

The pay range for this position is listed below. 

“Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.”

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at https://careers.acentra.com/jobs

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.