Operations Support Analyst - IBM-i (Remote)

Operations Support Analyst (IBM i)

Our client needs an Operations Support Analyst to own first-line support for a critical IBM i data platform. Right now this support work is split across a developer and a couple of part-time people, with no formal process behind it - you'd pull it all into one clear point of ownership. When issues come up (a missing vendor file, a data problem, a user request), you're the one who kicks off troubleshooting, figures out the next step, and decides when to pull in a developer. Part of the job is building the support process itself: standing up a real ticketing channel so requests stop living in scattered email threads. This is a role for someone who likes bringing order to something ad-hoc and being the dependable bridge between the business and the technical team.

As part of our process after applying, you may receive an invitation from our AI Recruiter Avery for a short conversation that lets you share more about your background beyond your resume. For questions, contact

recruiting@itccorp.com

Job Type: Contract (potential to convert to contract-to-hire)

Location: Remote (U.S.) 

Compensation: This job is expected to pay about $60-$65/HR W2

No Visa Sponsorship Available for this role

What You'll Do:

• Serve as first-line support for the platform - monitor Outlook, Teams, and ServiceNow for user requests and application errors, and start the troubleshooting effort to find the root cause
• Help formalize the support channel, moving users onto a real ticketing process so requests can be tracked and reported on
• Perform QA and end-to-end testing on new applications, then handle installs, configurations, and change requests
• Take on maintenance programming (bug fixes and minor enhancements) and system tasks like ACS Index Advisor reviews, reorgs and purges, and user access setup
• Document issues, fixes, and processes so the team has a reliable reference

What Gets You the Job:

• 5+ years supporting applications on an IBM i / AS400 platform
• Hands-on with RPG, RDi, and FTP, with strong troubleshooting and analytical skills
• Working SQL - able to write queries, create views and stored procedures, and connect to and pull from other systems (this is not database development)
• A clear communicator who can translate between finance and business users and the developers, and hold end users to the new ticketing process
• Preferred: exposure to Informatica (PowerCenter/IDQ or Cloud), REST API integration, or enterprise integration tools like Boomi or TIBCO EBX

Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey-so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.