Operations Support Assistant

Performs various duties regarding servicing incoming and outgoing mail to the MSC Campus, imaging loan documents, processing mail, and providing supplies to the MSC and branch teams.

At work, your Primary Responsibilities will include:

• Process various back-office duties, which include file and batch processing
• Deliver/sort all mail and Green Bags for the MSC and branch locations
• Image documents in a timely manner
• Review images for readability and retain documents for permanent storage
• Supply ordering and delivery
• Process payoffs sent through mail/FedEx/UPS and release paid loans
• Process skip payments
• Ensure member satisfaction through courteous, accurate, and efficient service.
• Write & maintain policies, procedures and assist in credit union training.
• Additional duties as assigned

Qualifications:

High School diploma / GED preferred. 0-1 years of experience preferred. Ability to work with little supervision. Must be organized. Good communication and interpersonal skills. Ability to always maintain the confidentiality of Credit Union and member records.

Performance Standard: 

A demonstrated cooperative and positive attitude toward members and other Credit Union staff. Must be accurate in balancing and account research. Be able to diagnose simple problems. Professional in appearance, attendance, quality, and quantity of work performed. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by Idaho Central Credit Union.

Physical Requirements:

• Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.).
• Sit for extended periods of time.
• Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc.
• Repetitive motion using wrists, hands, and fingers.
• Reach keyboards.
• Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).

This role offers benefits, including:

•  Competitive Pay
• Medical, Dental, & Vision Insurance
• Generous Paid Time Off
• Paid Holidays
• Matching 401K AND Pension
• Tuition Reimbursement
• Employee Assistance Program
• Employee Wellness Program
• Paid Group Life and Disability Insurance
• Awesome Culture
• Business Discounts 
• And More

About ICCU:

Since 1940, our mission has been to help members achieve financial success; and we have fun doing it! The culture is one where we care about each other. We are a work family, and you can feel it when you’re a part of it. ICCU was named a Best Place to Work in Idaho. Plus, we are a top financially performing credit union in the nation. ICCU was voted for large companies the Best Place to work in Idaho.  We have also been named by S&P Global Market Intelligence as the top performing credit union in the nation.  We are a talent-based organization looking for talented individuals to help our members achieve financial success.

 ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.

The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.