Accounting, Brokerage, Cargo/Freight, Carrier Quality, Communication Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Documentation, Establish Priorities, Facebook, Financial Planning, Identify Issues, Logistics, Operational Support, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Record Keeping, Risk Management, Root Cause Analysis, Sales Support, Team Player, Time Management, Training/Teaching, Transportation and Logistics, Trend Analysis, Truckload Freight, Tuition Reimbursement, Writing Skills
Operations Support Associate - Cincinnati, Ohio, United States - 7803 - TQL
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Operations Support Associate
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General information
Country
USA
State
Ohio
City
Cincinnati
Descriptions & requirements
About the role:
As an Operations Support Associate at TQL, you will play a vital role in supporting our sales floor by ensuring overall customer satisfaction. Your expertise in issue resolution and risk management will be instrumental in upholding our commitment to delivering exceptional customer service 24/7/365.
What's in it for you:
Compensation starting at $19.50/hour + $2.50 shift differential
Comprehensive benefits package
Health, dental and vision coverage
401(k) with company match
Perks including employee discounts, financial wellness planning, tuition reimbursement and more
Employee referral bonuses
Fast-paced, high-energy work environment
Opportunity to develop logistics and transportation operations expertise
Career advancement opportunities within one of the nation's largest freight brokerage firms
Collaborative team environment with hands-on training and development
Certified Great Place to Work with 900+ lifetime workplace award wins
What you will do:
- Manage and resolve shipment-related escalations including breakdowns, service failures, delayed deliveries, accidents, hostage freight situations and other transportation disruptions
- Support sales teams by providing real-time operational assistance and coordinating solutions to minimize service impact
- Monitor inbound and outbound communication flow to ensure response times and departmental service levels are consistently met
- Investigate disputes and operational issues, identify root causes and escalate concerns appropriately while maintaining objective and professional documentation
- Communicate effectively with internal teams, carriers and customers to provide timely updates and resolution plans
- Prioritize multiple urgent requests simultaneously in a high-volume, fast-paced environment
- Maintain accurate shipment records and updates within TQL's transportation management systems
- Identify trends, recurring issues and process improvement opportunities to help strengthen operational performance and customer satisfaction
What you need:
- Ability to work Monday through Friday from 3pm - 12am
- Strong verbal and written communication skills with the ability to confidently handle high-pressure situations
- Excellent problem-solving, critical thinking and decision-making abilities
- Highly organized with strong attention to detail and the ability to manage competing priorities
- Self-motivated, dependable and able to work independently while collaborating across teams
- Professional, customer-focused mindset with sound judgment and a calm demeanor
- Ability to adapt quickly in a dynamic 24/7 operations environment
- Previous experience in logistics, transportation, operations, customer service or another fast-paced environment preferred
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com
Apply now
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Total Quality Logistics LLC
Look around. Virtually everything you use, wear, and eat has made its way to you thanks to the transportation industry - and specifically, truckload transportation. TQL provides the expertise, strategy, and solutions to get raw materials and finished products where they need to be 24/7/365.
We are a nationally recognized, proven leader in transportation logistics. We connect consumer product and industrial goods shippers with truck operators who transport their freight to market destinations across North America. Our 2,000-member workforce identifies the right trucks for particular freight loads, negotiates rates, and ensures on-time delivery. Our insistence on honest, straightforward communications minimizes missed shipments, delays, and product shortages on store shelves.
Our Clients
In 2011, we worked with more than 7,000 customers and 50,000 carriers across North America to move more than 500,000 loads. We moved approximately 3,500 different types of commodities including fresh fruits and vegetables, packaged foods and beverages, meat and poultry, machinery and equipment, and much more. We are recognized experts in moving time-sensitive products, temperature controlled shipments, and cross-border moves.
2,500 to 4,999 employees
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