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Operations Support Associate

JSM Consulting Inc

Philadelphia, PA

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JOB DETAILS
SKILLS
Communication Skills, Customer Support/Service, Document Management, Documentation, Driver's License, Identify Issues, Insurance, Maintain Compliance, On Site Support, Operational Support, Operations, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Rentals, Resolve Customer Issues, Retail, Team Player, Technical Support, Writing Skills
LOCATION
Philadelphia, PA
POSTED
8 days ago
In this role, you'll provide on-site operational support at the assigned facility, ensuring efficient customer service and vehicle readiness.

The ideal candidate is motivated, organized, and comfortable delivering hands-on support in a fast-paced environment.

What you'll do:
Customer Service and Vehicle Processing:
  • Assist customers with the rental process, including check-in, vehicle assignment, and rental return.
  • Prepare rental vehicles for drivers, including fueling, cleaning, installing telematics and license plates, and conducting vehicle inspections.
  • Manage and organize vehicle compliance documents.
Operational Support:
  • Organize the vehicle lot and coordinate vehicle transportation.
  • Complete daily rental operations tasks.
  • Report vehicle issues, program challenges, and bugs to the designated point of contact.
Standards and Communication:
  • Maintain the company's service standards when interacting with drivers.
  • Communicate effectively with on-site staff and remote support teams.
  • Provide clear, concise updates and maintain accurate documentation.

Ideal candidate profile
Someone outgoing and able to have a conversation (they will need to talk to customers), and then also work heads down and clean/move a car. Past car detailing experience is a plus, or someone who has worked around cars, or has worked outside
Daily tasks
Customer Service and Vehicle Processing: Assist customers with the Flexdrive rental process, including check-in, vehicle assignment, and rental return. Prepare rental vehicles for drivers, including fueling, cleaning, installing telematics and license plates, and conducting vehicle inspections. Manage vehicle compliance documents. Operational Support: Organize the vehicle lot and manage vehicle transportation. Conduct daily rental operations tasks. Ability to physically handle high amounts of standing and walking. Report vehicle issues, program challenges, and bugs to the designated point of contact.
Required skills
Experience: 1+ year of experience in an in-person customer service role like retail, technical support or hospitality Familiarity with the market area Demonstrated ability to provide excellent customer service and resolve problems effectively. Strong verbal and written communication skills. Proven ability to maintain patience, identify and solve problems, de-escalate situations, and work effectively in a team. Valid, unrestricted driver's license and a satisfactory driving record, and be insurable under insurance policy. Ability to follow instructions and work independently.

About the Company

J

JSM Consulting Inc

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