Job Description
Title: Operations Support Associate
Type: Contract - 5 days a week (M-F)Location: Phoenix, AZ (Onsite)
Compensation: $19/hr
Start: ASAP
Our firm has been retained by a transportation company in Phoenix, AZ to find an Operations Support Associate to join its designated market team. In this role, you'll provide on-site operational support at the assigned facility, ensuring efficient customer service and vehicle readiness.The ideal candidate is motivated, organized, and comfortable delivering hands-on support in a fast-paced environment.
Key Responsibilities
- Customer Service and Vehicle Processing:
- Assist customers with the rental process, including check-in, vehicle assignment, and rental return.
- Prepare rental vehicles for drivers, including fueling, cleaning, installing telematics and license plates, and conducting vehicle inspections.
- Manage and organize vehicle compliance documents.
- Operational Support:
- Organize the vehicle lot and coordinate vehicle transportation.
- Complete daily rental operations tasks.
- Report vehicle issues, program challenges, and bugs to the designated point of contact.
- Standards and Communication:
- Maintain the company's service standards when interacting with drivers.
- Communicate effectively with on-site staff and remote support teams.
- Provide clear, concise updates and maintain accurate documentation.
Qualifications
- 1+ year of experience in an in-person customer service role like retail, technical support or hospitality
- Familiarity with the market area
- Demonstrated ability to provide excellent customer service and resolve problems effectively.
- Strong verbal and written communication skills.
- Proven ability to maintain patience, identify and solve problems, de-escalate situations, and work effectively in a team.
- Valid, unrestricted driver's license and a satisfactory driving record, and be insurable under Lyft's insurance policy.
- Ability to follow instructions and work independently.
Thorndale Partners, LLC
Your trusted talent acquisition partner working to provide a premium experience to both job seekers and hiring managers.
Please visit our Website to learn more and follow us on LinkedIn .
Numbers & Facts
| Location | Phoenix, AZ |
| Industry | Other/Not Classified |
| Company Size | 50 to 99 employees |
| Year Founded | 2012 |
| Website | http://www.thorndalepartners.com/ |
About Company
Thorndale Partners llc was founded by merging assets from two long standing Nashville based staffing agencies with 17 years in the market and a back office funding partner with over 40 years of funding and managing the back office for multiple professional staffing businesses. We have three divisions:
Thorndale Technology : supporting all levels of IT staffing for corporations, technology companies, and startups.
Thorndale Health : Supporting all levels of technology related staffing for healthcare organizations, healthcare technology companies, and healthcare consulting firms.
Thorndale Finance : Supporting staffing for the Accounting and Financial roles for all the organizations our other divisions support as well.
Our goal is to quietly become the team retained by clients providing the best options to the highly competitive and tight candidate market. We work primarily on private search and hold the information about candidates we work with in the highest level of confidentiality.
We are and will continue to be the firm noted for the highest level of integrity and accuracy in details related to job opportunities and the backgrounds of candidates we represent.
Skills
- Communication Skillsunmatched
- Customer Support/Serviceunmatched
- Documentationunmatched
- Driver's Licenseunmatched
- Identify Issuesunmatched
- Insuranceunmatched
- On Site Supportunmatched
- Operational Supportunmatched
- Operationsunmatched
- Organizational Skillsunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Rentalsunmatched
- Resolve Customer Issuesunmatched
- Retailunmatched
- Team Playerunmatched
- Technical Supportunmatched
- Writing Skillsunmatched
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