Operations Support

Job Title: Operation Support
Location: Baltimore, MD
Duration: 12 months

Hybrid: 3 days per week onsite

*** BACHELOR'S REQUIRED
The Client Onboarding and Regulatory Data Services (CORDS) team supports business stakeholders with client onboarding, client data maintenance, and account setup requests. The role requires navigating multiple systems to understand client data flows, delivering reporting to clients, and managing entitlements across various applications.
The ideal candidate will possess strong written and verbal communication skills, enabling effective management of client and stakeholder expectations. They must be able to work across multiple queues and functions, prioritize competing tasks, and maintain a high level of organization throughout the day.

Duties include:
- Liaising with internal stakeholders, management teams, and business partners to support client onboarding activities and ongoing regulatory data maintenance requests.
- Coordinating with multiple internal teams across operations, technology, and support functions to process complex requests and ensure timely resolution of issues.
- Managing expectations with clients and business stakeholders by providing clear updates, communicating timelines, and addressing inquiries in a professional manner.
- Navigating multiple internal systems and applications to understand client data flows, account structures, entitlements, and onboarding requirements.
- Performing daily multi-tasking across various projects, initiatives, and operational functions while maintaining a high degree of accuracy and attention to detail.
- Prioritizing work queues and competing deliverables to meet service level expectations and business deadlines.
- Supporting account setup activities, client data maintenance, reporting requests, and access management across multiple platforms.
- Identifying process gaps, escalating issues when appropriate, and partnering with team leads to drive efficient solutions.
- Maintaining accurate documentation of requests, actions taken, and outcomes to support operational controls and audit requirements.
Requires:
- Ability to define, organize, and prioritize multi-step requests while effectively coordinating follow-up activities with internal teams.
- Strong written and verbal communication skills with the ability to communicate clearly to both technical and non-technical audiences.
- Ability to interact confidently with senior members of the business and collaborate effectively across departments within the firm.
- Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously.
- Ability to recognize changing business priorities and adjust workload accordingly while maintaining quality and responsiveness.
- Strong analytical and problem-solving capabilities with attention to detail and a commitment to accuracy.
- Ability to work in a fast-paced environment and make sound decisions with limited supervision.
- Experience managing stakeholder relationships and balancing competing demands from multiple business partners.

Must:
- Have strong flexibility and adaptability regarding assigned responsibilities, changing priorities, and evolving business needs.
- Demonstrate strong problem-solving skills and the ability to identify practical solutions to operational challenges.
- Be able to work independently while also collaborating effectively within a global team environment.
- Be comfortable navigating high email volumes and managing communications efficiently through MS Outlook.
- Be able to learn new systems, processes, and business requirements quickly.
- Be capable of handling multiple detailed tasks simultaneously while maintaining accuracy and meeting deadlines.
- Exhibit a strong sense of ownership, accountability, and commitment to delivering high-quality results.
- Maintain a client-focused mindset and consistently demonstrate professionalism when interacting with internal and external stakeholders.

ET_PB01