Alliance Bank Central Texas is hiring a full-time Customer Service Representative (onsite in Waco; Monday-Friday with occasional Saturdays). This role supports customers by phone and helps keep daily service and operations running smoothly.
Key responsibilities include handling incoming calls and general questions; assisting with internet banking, ACH, Remote Deposit, and statement inquiries; managing debit card inquiries, printing new cards, and processing disputes; monitoring internet messages/approvals; cross-training across customer service desks; and completing research and other assigned duties.
Required skills/qualifications:
- Strong attention to detail
- Ability to multitask and stay organized
- Clear, professional communication
- Proficiency with MS Office (Excel, Word, Mail)
A Typical Day
You'll start by logging into core systems and reviewing queues for online banking messages, approvals, and any open debit card items. Throughout the day, you'll rotate between phone support and follow-ups, documenting updates and keeping records tidy. Midday often includes pulling or updating reports, checking validations, and coordinating with teammates as questions come in. You'll also spend time learning different desks through cross-training, building confidence with a wider range of customer needs. By day's end, you'll clear remaining items, note anything that needs next-day attention, and help the team hand off a clean slate.
If you're ready to grow your skills in a customer-focused banking environment, apply today.
Your Benefits
Medical, Dental, and Vision coverage; 401(k); Life Insurance; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; Competitive Salary (starting at $45K); Paid Time Off; Health and wellness program; and a financial wellness program.
About Alliance Bank Central Texas:
Recognized as the #1 In-State Bank in Texas by Forbes, Alliance Bank Central Texas was established in 2007 after purchasing a bank with a century-long tradition of providing personalized banking service, is committed to helping businesses and families meet their financial goals.
Beginning with approximately $35 million in assets, the bank is currently over $1 billion in size. Alliance Bank Central Texas is independently owned by more than 250 shareholders and locally operated by a board and management teams. Our team of experienced banking professionals value building relationships with their customers, actively partnering together to support and improve the communities where they live, work and serve. Offering a variety of mobile and internet products and services, we take pride in making banking easy, complete with locally approved solutions and personalized service that customers deserve and trust.
Alliance Bank Central Texas is headquartered in Woodway, Texas, with six additional locations in Waco, Jewett, Donie and Temple/Belton and Georgetown.
All applicants must be able to prove work authorization for the United States, be able to pass a pre-employment criminal background check and are subject to periodic drug testing. Alliance Bank Central Texas is an Affirmative Action and Equal Opportunity Employer; all individuals have an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran class.
In order to provide the best customer service possible for our customers, employment related phone calls will not be accepted.