Operations Support Engineer 1 Operations Support Engineer 1

Artech

El Segundo, CA(remote)

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JOB DETAILS

SKILLS

Alliance/Partner Management, Amazon Web Services (AWS), Architectural Services, Automation, Best Practices, Billing, Budgeting, Change Management, Channel Strategies, Cloud Computing, Communication Skills, Consulting, Continuous Deployment/Delivery, Continuous Improvement, Continuous Integration, Cost Control, Cost Estimates, Customer Escalations, Database Backup, DevOps, Develop and Maintain Customers, Documentation, Enterprise Architecture, Expense Tracking, Forecasting, Government Organizations, ISO (International Organization for Standardization), Identify Issues, Identity Data Management, Knowledge Base, Leadership, Machine Tool, Metadata, Microsoft SharePoint, Microsoft Windows Azure, Microsoft Windows Operating System, Onboarding, Operational Support, Organizational Development/Management, PCI, Performance Metrics, Problem Solving Skills, Reporting Dashboards, Sarbanes-Oxley Act (SOX), Satellite Television, Security Compliance, Service Delivery, Service Level Agreement (SLA), Software Engineering, Software Patches, Software as a Service (SaaS), Technical Leadership, Technical Support

LOCATION

El Segundo, CA

POSTED

Today

Job Title Cloud Infrastructure & Operations Engineer
Duration: 12 Months+ (Good possibility of extension)
Location: Remote

JOB DESCRIPTION
Cloud Infrastructure & Operations Engineer
Department: IT Operations - Unified Cloud &Workplace Engineering (UCWE)
Reports To: Director, IT Operations (Cloud & Modern Work)

Overview
• The Cloud Infrastructure & Operations Engineer is a senior technical and operational role within DIRECTV's UCWE Cloud Operations organization. This position is responsible for delivering secure, scalable, and cost optimized cloud environments across Azure, AWS, Client 365, and Entra ID. The role spans identity, engineering, infrastructure operations, governance, FinOps, compliance, onboarding, and architectural guidance.
• critical part of this role is serving as a technical leader and governance authority over DIRECTV's cloud operations partner (Client)-ensuring that Client's engineering, operational support, onboarding, migrations, and FinOps activities meet DIRECTV's standards, align with architecture patterns, and deliver high quality outcomes for internal application teams.
• This position is ideal for someone who is hands on with cloud platforms, deeply familiar with modern cloud governance models, and confident in directing, guiding, and holding an external strategic partner accountable.

Key Responsibilities

Cloud Identity & Access Management
• Manage Organizations & Management Groups across Azure and AWS.
• Oversee Windows Domain Services, including identity integrations and directory hygiene.
• dminister App & Service Principal registrations and lifecycle management.
• ct as Azure Enrollment Admin / AWS Master Payer, ensuring proper account hierarchy, ownership, and billing structure.

Cloud Engineering
• Define and maintain architecture standards, reference architectures, and best practices.
• Support and enhance Azure & AWS DevOps pipelines, CI/CD tooling, and automation frameworks.
• Develop and maintain Terraform modules and pipeline automation for IaC deployments.
• Provide engineering oversight and architectural direction for Client-delivered builds, pipelines, IaC modules, and environments.

Infrastructure Operations
• Troubleshoot various connectivity, authentication, networking, or resource availability issues across cloud platforms.
• Provide first-line enablement to application teams and coordinate escalations with Client.
• Support Bastion onboarding and secure-access patterns.
• Provide Azure/AWS SDBA (Storage/Database/Backup & related infra) support.
• Produce cloud cost estimates, resource sizing recommendations, and optimization suggestions.
• Lead or support Cloud Builds, infrastructure provisioning, and production cutovers.
• Participate in Application Migrations (On prem Cloud; Cloud Cloud).
• Contribute to Change Management for cloud infrastructure and cloud security.
• ssist with patching strategies for cloud-native and hybrid workloads.

Cloud Policy, Standards & Governance
• Maintain and enforce policies for CSP & SaaS approval flows.
• Define and refine organizational cloud policies, including RBAC, configuration baselines, resource limits, and guardrails.
• Drive organization wide governance to ensure consistent, secure use of cloud resources.
• Maintain and evolve naming standards & tagging frameworks.
• Document, track, and manage policy exceptions, including exception sunset timelines.
• Publish high quality training content, documentation, newsletters, and videos to support cloud literacy across DIRECTV.

Cloud Onboarding
• Perform AWS & Azure account creation, subscription configuration, and landing zone onboarding.
• Onboard new environments to Astra and relevant internal platforms.
• Define initial ownership, RBAC assignments, and baseline configuration.
• Capture required metadata to enable Compliance, FinOps, and Security visibility.
• ssist with iTAP ID creation, app registration, and access workflows.

Billing, Cost Management & FinOps
• Deliver analytics, reporting, dashboards, and consumption insights across cloud services.
• Track subscription onboarding and ensure financial visibility from Day 1.
• Monitor spend, detect anomalies, and drive remediation actions.
• Identify repeating issues, drive closure of systemic cost gaps, and refine FinOps playbooks.
• Support Quicksight dashboards, budget creation, and forecasting cycles.
• Mature DIRECTV's FinOps practices in partnership with Client.

Cloud Policy Compliance
• Enforce cloud governance, policy adherence, and operational guardrails.
• Monitor deployments for policy violations, misconfigurations, and drift.
• Provide training and hands-on education to teams to improve compliance.
• Partner with app teams to resolve issues and bring workloads into compliance.
• Support compliance attestations (e.g., SOX, PCI, SPI).

Cloud Center of Excellence (CCOE)
• Provide solution architecture support to internal cloud consumers.
• Deliver consulting services for onboarding, workload design, and modernization.
• Maintain a rich SharePoint knowledge base, including runbooks, patterns, and training materials.
• Partner with enterprise architecture and platform teams to guide cloud maturity.

Vendor Partnership Oversight (Client)
• s DIRECTV's primary cloud operations partner, Client executes significant portions of cloud onboarding, engineering, DevOps, support, compliance, and FinOps.
This role provides the technical, operational, and governance leadership required to ensure high-quality delivery.
Oversight & Direction
• Direct Client's day-to-day cloud work in alignment with DIRECTV standards, priorities, and architectural direction.
• Ensure Client follows DIRECTV's engineering patterns, security baselines, and governance policies.
Quality Assurance
• Review and approve output from Client (pipelines, IaC modules, cloud builds, onboarding packages, documentation).
• Ensure accuracy and consistency across environments built or maintained by Client.
Delivery & Execution Management
• Coordinate operational handoffs, escalations, and work intake with Client.
• Ensure Client meets SLA/KPI objectives across cloud support, DevOps, onboarding, and cost management.
Strategic Partnership & Continuous Improvement
• Engage Client leadership in quarterly/continuous improvement discussions.
• Guide Client's work toward improving cloud maturity, automation, and efficiency.
• Support roadmap alignment for major cloud initiatives.

Qualifications

Required
• 5+ years in cloud infrastructure/operations/engineering roles.
• Proficiency with Azure, AWS, Entra ID, DevOps pipelines, Terraform, and cloud networking.
• Experience directing or collaborating with large-scale managed services partners.
• Strong understanding of cloud governance, FinOps, and identity.
• Strong communicator - capable of leading partners and influencing internal stakeholders.
Preferred
• zure or AWS Architect certifications.
• FinOps Practitioner certification.
• Experience with large-scale platform migrations (cloud or on-prem).
• Knowledge of compliance frameworks (SOX, PCI, ISO).

About the Company

Artech

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