Operations Support Lead

Kforce has a client that is seeking an experienced Operations Support Lead in Grand Rapids, MI.

Summary: The client is looking for an Operations Support Lead to oversee administrative, customer service, transportation, & operational support functions. This role is responsible for maintaining efficient daily operations, supporting cross-functional teams, and ensuring accurate communication and documentation across the organization. The ideal candidate is a hands-on leader with strong organizational skills, operational experience, and a commitment to continuous improvement.

Responsibilities:

• Lead and support a team of operational and administrative professionals
• Establish daily priorities, distribute workloads, and support employee development
• Promote accountability, collaboration, professionalism, and customer-focused service
• Train new team members on company processes, systems, and procedures
• Coordinate communication between transportation personnel, customers, vendors, operations teams, and leadership
• Ensure shipping, receiving, transportation, and logistics documentation is completed accurately and on time
• Monitor operational activity, schedules, and tracking systems
• Support inventory reconciliation, material tracking, reporting, and issue resolution
• Serve as a primary contact for customers, vendors, and service providers
• Deliver responsive customer service and assist with service coordination and relationship management
• Support vendor onboarding, account maintenance, and system updates
• Assist with accounts payable, accounts receivable, invoice processing, collections support, and documentation management
• Maintain accurate customer, vendor, and operational records
• Partner with finance and operations leaders to improve processes, reporting, and internal controls
• Support ERP systems, operational software, equipment tracking, and maintenance documentation