Operations Support Manager

Operating Group level team member providing support and leadership to various accounts and on-site managers in such areas as training, employee and process assessment, project management, operational and financial analysis and continuous improvement initiatives. Provide on-site account management as needed.

Responsibilities

• Monitor Key Performance Indicators for each operation and assist in the development of action plans to improve performance.
• Provide on-site operation management in the absence of the on-site manager. Perform all duties and responsibilities of that position. May require extended periods of travel.
• Evaluate and support the development of the on-site staff in such areas as but not limited to employee on-boarding, efficient utilization of business computer systems, operational effectiveness, process efficiencies, financial acumen, customer engagement methodologies and continuous improvement initiatives. Conduct remedial and new team member training.
• Evaluate customer engagement methodologies to ensure business relations are built and developed with customers. Train leaders to continually assess service and make the required changes that ensure value based on the changing needs and demands of the customers.
• Evaluate and develop leader's financial acumen in such areas as analyzing operating costs, equipment utilization, fuel mileage, driver pay practices for accuracy and ability to identify opportunities for cost savings and improvement.
• Manage and support a variety of projects and initiatives that impact customer, operation and team member performance.
• Actively promote and support employee safety programs, policies and initiatives. Ensure compliance with all safety program and protocols as well as federal, state and local regulations.