Operations Support Manager

Operations Support Manager

Position Type: Full Time Req ID: 2026-1601243 Date posted: 06/03/2026

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Allied Universal is hiring an Operations Support Manager. The Operations Support Manager will lead emergency response operations, coordinate logistics, and ensure seamless communication in high-pressure situations. Drive efficiency by managing resources, contracts, and training programs while maintaining client relations and ensuring operational success.

RESPONSIBILITIES:

• Take charge of operations during emergency responses, making quick, decisive actions to manage and mitigate risk while ensuring safety and well-being of all involved
• Collaborate with external vendors, internal teams, and clients to meet urgent needs, ensuring seamless communication and effective problem-solving during high-pressure scenarios
• Coordinate and manage logistics, ensuring efficient scheduling of resources and critical supplies
• Respond to client requests on short notice, often with minimal preparation time, to ensure the continuity of operations
• Develop and maintain operating procedures and contract compliance
• Evaluate and identify training needs, address gaps, and implement training programs
• Communicate with clients regarding billing and accounts receivables/collections
• Review, submit, and correct subcontractor invoices to Accounts Payable
• Oversee job scheduling in WinTeam, maintain payroll accuracy and track subcontractor pay
• Travel up to 25% of the time

QUALIFICATIONS (MUST HAVE):

• Must possess one of the following:
• Bachelor's Degree in Business Administration, Human Resources, Criminal Justice, or related field of study
• Associate's degree in Business Administration, Human Resources, Criminal Justice or related field of study with a minimum of four (4) years of operations or logistics experience
• High School diploma with a minimum of six (6) years of operations or logistics experience
• Prior work experience as a team leader
• Minimum of two (2) of operations or logistics experience
• Proven ability to influence stakeholders, drive change, and build strategic vision
• Strong organizational, planning, and problem-solving skills with attention to detail
• Advanced proficiency in Microsoft Office and data analysis tools
• Excellent communication and interpersonal skills for effective teamwork and leadership collaboration
• Ability to multitask, assess situations, and identify critical issues quickly
• Calm and professional under pressure, with a focus on logical solutions
• Effective research, evaluation, and analysis skills to deliver clear, accurate reports

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Former Military or law enforcement background
• Bachelor's degree in protective service, business, or related field
• Previous verifiable private/corporate security experience
• Working knowledge of WinTeam

COMPENSATION & BENEFITS:

• Pay Rate: $68,000 to $100,000 per year
• Medical, dental, vision, basic life, AD&D, and disability insurance
• Eligibility for our retirement plans
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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