Operations Support Representative

Benefits

Citizens Bank offers competitive compensation and outstanding benefits:

• Medical, Dental, and Vision Insurance
• 401(k) with Employer Matching
• Employee Assistance and Wellness Program
• Life, Short-term and Long-term Disability
• Up to 11 Paid Holidays
• Health and Dependent Care Reimbursement Accounts
• Paid Time Off; Paid Family Leave
• Banking Privileges

Position: Operations Support Representative

Position Location

Citizens Bank - Account Service Center

Type: Non-Exempt/Non-Officer

Reports to: ASC Operations Officer

Description

As an Operations Support Representative working in our Account Service Center (ASC), you will be cross trained in all areas of the Department and provide back up support when necessary. This includes but is not limited to Wires, ACH Receipt, Item Processing, Card Services. You will also be responsible for assisting with Branch Support & Research.

Duties and Responsibilities

Duties

• Branch Support & Research
• Process Garnishments & Levies
• General Ledger Balancing and Certifications
• Safepoint Reconciliation
• Responsible for sorting incoming postmarked mail by department, location, or category (e.g., bills, notices, personal, returned mail)
• Prepare correspondence to be mailed
• Perform courier duties by motor vehicle on an as-needed basis

Back Up

• Item Processing Desk
• Wire Desk
• Card Services Desk

General

• Build, develop, and maintain partnerships with teammates and other departments to maximize effectiveness and to best serve our customers.
• Compliance with the Bank Secrecy Act and other banking regulations.
• Help maintain a safe and secure work environment.
• Maintain the safety, integrity, and confidentiality of customer information.
• Model the Citizens Bank Corporate Culture in all aspects of interactions and work.
• Regular and reliable attendance.
• Responsible for completing all training courses assigned.
• Other duties as assigned.

Required Qualifications

• High school diploma or equivalent.
• Experience operating Windows based PC.
• Familiarity with Microsoft Applications including Word, Excel, and Outlook.
• Valid driver's license, satisfactory driving record, auto insurance, and personal vehicle.
• Experience with general office equipment such as copier, scanner, fax, 10-key, filing systems.

Preferred Qualifications

• Some experience in a Financial Institution or in a highly regulated industry.

Attributes

• Exceptional problem-solving skills.
• Ability to build and maintain effective relationships with departments, branches, staff, Bank leadership, and vendors. Ability to maintain a high level of customer service even under pressure.
• Dedication to organizations goals, objectives, cultural values, mission, and vision.
• Ability to communicate effectively in writing as well as verbally in-person and via phone.
• Ability to prioritize tasks using strong time-management, personal and workspace organization, and problem-solving.
• Ability to work accurately with close attention to detail.
• Effective interpersonal skills with the ability to work with individuals and groups at all organizational levels.
• The ability to work independently and as part of a team
• Exhibit a professional, business-like appearance and demeanor.

Working Conditions

• Work is conducted during day shift hours in an indoor, temperature-controlled office.

Physical Requirements

• Ability to clearly speak, hear, see, and communicate with customers and co-workers.
• Ability to stand or sit for extended periods of time.
• Ability to perform repetitive finger, hand, and arm movements.
• Ability to regularly kneel, reach, bend, push, pull, carry up to 50 pounds.

Disclaimer

Citizens Bank is an Equal Opportunity and Affirmative Action employer and is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, pregnancy, national origin, age, sexual orientation, gender identity, military or veteran status, or disability. All offers are contingent upon the candidate successfully passing a credit check and criminal background check.