Operations Support Specialist, Admissions & Systems

The Operations Specialist for Admissions and Systems is the key operations partner for the Office of Recruiting and Admissions in the College of Visual and Performing Arts (VPA) Dean's Office at Syracuse University. In this role, you will administer the Slate admissions CRM, keep applications and awards for new and returning graduate students moving on schedule, and help bring prospective students into the VPA community.

You will manage portfolio review and audition scheduling, work with VPA faculty and leaders on the admissions process, and use data to show how recruiting events and initiatives are performing. You will also support recruiting activities on and off campus and serve as a welcoming first point of contact for prospective students and families.

This position reports to the Assistant Dean of Enrollment and is a great fit for someone who enjoys combining systems, data, and people. If you have experience in higher education admissions or enrollment, or experience working with CRM or database systems and an interest in the arts, we encourage you to apply.

This position is part of a bargaining unit and is represented by the union SEIU, Local 200United.

Education and Experience

Bachelor's degree in arts administration, business, management, information systems, or related field preferred with at least 2 years of experience in an office setting with data and systems management responsibilities; specific admissions experience may be substituted for the degree requirement.

Skills and Knowledge

• At least 2 years' experience working in an office setting, preferably within higher education admissions or enrollment.
• Previous experience or expertise in systems administration, preferably CRM and or admissions software (Slate preferred).
• Superior attention to detail and deadlines, foresight, and excellent organizational skills.
• Excellent verbal and written communication skills with the ability to interface with students, families, faculty, and others in a highly professional manner.
• Previous experience with data management, with experience in synthesizing data and producing effective reports and analysis.
• Ability to work independently, multitask, and always maintain mature judgment and confidentiality.

Responsibilities

• Oversees and monitors system workflow of applications for prospective students, including auditing applications for completeness and supporting materials (portfolios, etc.) and awards for new and returning graduate students. Manages the processing workflow for portfolio reviews and audition schedules, including managing the audition waitlist and logistics of schedule adjustments. Track issues and provide recommendations to the Assistant Dean and the Associate Director for improvements and efficiencies.
• Serves as an expert and leader in the administration of the CRM (Slate) and will create metrics to measure outcomes and effectiveness of events and recruiting initiatives; provides the Assistant Dean with meaningful reports and analysis of data.
• Provides office coverage and support with office operations as needed or scheduled; coordinates appointments and distribution of incoming inquiries (phone, email, etc.); cross-trains on recruitment functions and presentation to support recruiting events and initiatives, both on- and off-campus. Serves as an ambassador for VPA and SU, consistently presenting a positive, professional image to prospective students and families.
• Coordinates and communicates with VPA faculty and leaders to guide their participation in the application and admissions process for new and returning students; facilitates user initial and recurring training for faculty and staff on the Recruiting & Admissions processes and systems.
• Provides support in managing recruiting and admissions expenses and achieving budget expectations and constraints.

Physical Requirements

N/A

Tools/Equipment

N/A

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.