Job Description
Operations Support Specialist
Setting/Hours: 100% In-Office | 8-5
Join trak group in partnering with a growing client in Blue Ash, OH thats expanding its Shared Services team.
Position Summary
We are seeking an Operations Support Specialist to coordinate and oversee transit advertising installation projects from start to finish. This role serves as the central point of communication between Sales, Design, Production, Installation, customers, vendors, and transit authorities to ensure projects are completed accurately, on time, and within budget. The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced, collaborative environment where managing multiple priorities is key to success.
Key Responsibilities Project Coordination
Coordinate installation projects across Sales, Design, Print, Installation, vendors, customers, and transit authorities to ensure successful campaign execution.
Serve as the primary point of contact for project timelines, updates, deliverables, and customer communications.
Review project orders for accuracy and maintain complete project documentation within the ERP system.
Schedule installations by coordinating with customers, installers, subcontractors, sales teams, and transit authorities to meet established timelines.
Monitor project progress and proactively communicate status updates while resolving scheduling conflicts.
Source, schedule, and maintain strong relationships with subcontractors and vendors.
Negotiate vendor services and coordinate project resources as needed.
Respond to customer inquiries and resolve installation-related issues to ensure a positive customer experience.
Manage purchase orders and coordinate vendor invoices in partnership with the Finance team.
Support operational initiatives and process improvements that increase efficiency and enhance project execution.
Collaborate across departments to ensure projects are completed accurately and on schedule.
High school diploma or equivalent required;bachelor's degree or equivalent professional experience preferred.
Experience in project coordination, operations, customer service, logistics, or a related field preferred.
Strong proficiency with Microsoft Office, including Excel, Word, Outlook, and Teams.
Experience with NetSuite or other ERP systems is a plus.
Strong organizational, planning, and time management skills.
Understanding of project management principles and best practices.
Excellent written and verbal communication skills.
Strong customer service and relationship-building abilities.
Ability to manage multiple projects simultaneously while meeting deadlines.
Self-motivated with the ability to work independently and collaborate effectively across teams.
Highly organized professional who enjoys coordinating multiple moving pieces to keep projects on track.
Strong communicator who builds positive relationships with customers, vendors, subcontractors, and internal teams.
Detail-oriented problem solver who proactively identifies issues and develops practical solutions.
Adaptable individual who thrives in a fast-paced, deadline-driven environment.
Collaborative team player with a customer-first mindset and a commitment to operational excellence.
Motivated professional who takes ownership of projects and contributes to continuous process improvement.
If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.
Numbers & Facts
| Location | Blue Ash, OH |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Year Founded | 1972 |
| Website | http://www.trakcincy.com/ |
About Company
trak group, established in 1972, is proud of its impeccable reputation as a professional recruiting and staffing firm. trak has demonstrated an unmatched level of expertise and success in the industry, and takes great pride in its A+ rating from the Better Business Bureau.
trak has been awarded “Best Places to Work” by the Business Courier three consecutive years; following the third and final nomination, trak was respectfully awarded with “The Best of the Best”. We continue to hold the Consumers’ Choice Award for Business Excellence and the “SPECTRUM Award” for Service Excellence from City Beat News indicating a 5-star customer service rating. Six of our employees have been inducted into the prestigious “International Hall of Fame” and four carry national certifications lending to their dedication and passion for our industry.
Specializing in direct hire, alternative hire and contract opportunities, trak is currently partnering with over 300 client companies in the Greater Cincinnati and Northern Kentucky Area. Because we are proud of our process, we take time to source, screen and evaluate each candidate. Our placement fields include office support, customer service, accounting and finance, operations, management, human resources, sales and marketing, engineering and supply chain management.
Skills
- Advertising Monitoringunmatched
- Best Practicesunmatched
- Billingunmatched
- Budget Managementunmatched
- Campaignsunmatched
- Communication Skillsunmatched
- Customer Experienceunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Detail Orientedunmatched
- Documentationunmatched
- ERP (Enterprise Resource Planning)unmatched
- Financeunmatched
- High School Diplomaunmatched
- Identify Issuesunmatched
- Logisticsunmatched
- Microsoft Excelunmatched
- Microsoft Officeunmatched
- Microsoft Outlookunmatched
- Microsoft Wordunmatched
- Multitaskingunmatched
- Negotiation Skillsunmatched
- NetSuite ERPunmatched
- Operational Supportunmatched
- Operations Processesunmatched
- Organizational Skillsunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Process Improvementunmatched
- Project Executionunmatched
- Project Trackingunmatched
- Project/Program Coordinationunmatched
- Project/Program Managementunmatched
- Purchase Ordersunmatched
- Resolve Customer Issuesunmatched
- Salesunmatched
- Team Playerunmatched
- Time Managementunmatched
- Vendor/Supplier Relationsunmatched
- Writing Skillsunmatched
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesFree resume builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Free resume builder