Operations Support Specialist

trak group

Blue Ash, OH

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JOB DETAILS

SKILLS

Advertising Monitoring, Best Practices, Billing, Budget Management, Campaigns, Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, ERP (Enterprise Resource Planning), Finance, High School Diploma, Identify Issues, Logistics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Negotiation Skills, NetSuite ERP, Operational Support, Operations Processes, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Project Execution, Project Tracking, Project/Program Coordination, Project/Program Management, Purchase Orders, Resolve Customer Issues, Sales, Team Player, Time Management, Vendor/Supplier Relations, Writing Skills

LOCATION

Blue Ash, OH

POSTED

3 days ago

Operations Support Specialist

Setting/Hours: 100% In-Office | 8-5

Join trak group in partnering with a growing client in Blue Ash, OH thats expanding its Shared Services team.
Position Summary
We are seeking an Operations Support Specialist to coordinate and oversee transit advertising installation projects from start to finish. This role serves as the central point of communication between Sales, Design, Production, Installation, customers, vendors, and transit authorities to ensure projects are completed accurately, on time, and within budget. The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced, collaborative environment where managing multiple priorities is key to success.
Key Responsibilities Project Coordination

Coordinate installation projects across Sales, Design, Print, Installation, vendors, customers, and transit authorities to ensure successful campaign execution.
Serve as the primary point of contact for project timelines, updates, deliverables, and customer communications.
Review project orders for accuracy and maintain complete project documentation within the ERP system.
Schedule installations by coordinating with customers, installers, subcontractors, sales teams, and transit authorities to meet established timelines.
Monitor project progress and proactively communicate status updates while resolving scheduling conflicts.

Operational Support

Source, schedule, and maintain strong relationships with subcontractors and vendors.
Negotiate vendor services and coordinate project resources as needed.
Respond to customer inquiries and resolve installation-related issues to ensure a positive customer experience.
Manage purchase orders and coordinate vendor invoices in partnership with the Finance team.
Support operational initiatives and process improvements that increase efficiency and enhance project execution.
Collaborate across departments to ensure projects are completed accurately and on schedule.

Qualifications

High school diploma or equivalent required;bachelor's degree or equivalent professional experience preferred.
Experience in project coordination, operations, customer service, logistics, or a related field preferred.
Strong proficiency with Microsoft Office, including Excel, Word, Outlook, and Teams.
Experience with NetSuite or other ERP systems is a plus.
Strong organizational, planning, and time management skills.
Understanding of project management principles and best practices.
Excellent written and verbal communication skills.
Strong customer service and relationship-building abilities.
Ability to manage multiple projects simultaneously while meeting deadlines.
Self-motivated with the ability to work independently and collaborate effectively across teams.

Ideal Candidate Profile

Highly organized professional who enjoys coordinating multiple moving pieces to keep projects on track.
Strong communicator who builds positive relationships with customers, vendors, subcontractors, and internal teams.
Detail-oriented problem solver who proactively identifies issues and develops practical solutions.
Adaptable individual who thrives in a fast-paced, deadline-driven environment.
Collaborative team player with a customer-first mindset and a commitment to operational excellence.
Motivated professional who takes ownership of projects and contributes to continuous process improvement.

If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.

About the Company

trak group

trak group, established in 1972, is proud of its impeccable reputation as a professional recruiting and staffing firm. trak has demonstrated an unmatched level of expertise and success in the industry, and takes great pride in its A+ rating from the Better Business Bureau.

trak has been awarded “Best Places to Work” by the Business Courier three consecutive years; following the third and final nomination, trak was respectfully awarded with “The Best of the Best”. We continue to hold the Consumers’ Choice Award for Business Excellence and the “SPECTRUM Award” for Service Excellence from City Beat News indicating a 5-star customer service rating. Six of our employees have been inducted into the prestigious “International Hall of Fame” and four carry national certifications lending to their dedication and passion for our industry.

Specializing in direct hire, alternative hire and contract opportunities, trak is currently partnering with over 300 client companies in the Greater Cincinnati and Northern Kentucky Area. Because we are proud of our process, we take time to source, screen and evaluate each candidate. Our placement fields include office support, customer service, accounting and finance, operations, management, human resources, sales and marketing, engineering and supply chain management.

COMPANY SIZE

500 to 999 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

1972

WEBSITE

http://www.trakcincy.com/

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