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Operations Support Specialist

Diamond Signs & Graphics

Cleveland, OH

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JOB DETAILS
SKILLS
Administrative Skills, Brand Marketing (Branding), Business Development, Communication Skills, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Graphics, Mentoring, Microsoft Office, Multitasking, Operational Support, Order Management, Organizational Skills, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Process Management, Purchasing/Procurement, Quality Assurance, Quality Metrics, Record Keeping, Regulations, Revenue Growth, Sales, Team Player, Technical Drawing, Time Management, Up-Selling, Writing Skills
LOCATION
Cleveland, OH
POSTED
30+ days ago
Benefits:
  • Competitive salary
  • Opportunity for advancement
  • Paid time off

Who You Are: You are a proactive, assertive, take-charge person who loves to think ahead. You thrive in a fast-paced environment where you have the independence and freedom to own your outcomes. Understanding that strong communication, details, organization and teamwork will lead to your and the company’s success. 


The Opportunity: You will be the "engine" of Diamond Signs & Graphics, leading our most important client projects from initial concept to final installation. You’ll work directly with our team, receiving the mentorship and industry knowledge needed to become a top-tier project leader in the branding and signage space. This position ensures that daily office operations run smoothly and that project deliverables remain on schedule. We want a smart, hungry professional who wants to learn about our business from the inside out. 


Who We Are: We help organizations build their brands through high-impact exterior signage, vehicle wraps, and interior experiences. We are a tight-knit team that values curiosity, coachability, and results. We are people focused, both employees and customers, with a relentless drive to win for our clients. 


Key Responsibilities:
  • Client Relationship Management: Ensure all company contacts and client interactions are accurately recorded and updated within our customer relationship management system.
  • Proposal Generation: Prepare and send detailed project proposals to clients, ensuring clarity and accuracy in scope and pricing.
  • Inventory & Procurement Coordination:
    • Confirm the availability of necessary parts in stock for upcoming production.
    • Maintain consistent and clear communication with the purchasing department to acquire specific project components.
    • Initiate and manage the ordering process for parts required for individual projects.
  • Permitting & Compliance:
    • Accurately enter project details into municipal online systems.
    • Attend municipal meetings as required to facilitate project approvals and address any regulatory concerns.
  • Order Management & Follow-up: Provide diligent follow-up on all open orders, keeping clients informed of progress and anticipating potential delays.
  • Sales & Business Development: Customer intake plus Identify and pursue opportunities to upsell additional products or services to existing clients, contributing to revenue growth.
  • Quality Assurance: Review proofs from manufacturers to ensure they meet project specifications and quality standards.
  • Installation Planning: Create and set up detailed installation instructions to ensure efficient and accurate on-site deployment.
Qualifications:
  • Associates Degree preferred
  • 2+ years of office work
  • Strong organizational skills with the ability to manage multiple priorities and deadlines.
  • Excellent written and verbal communication skills.
  • Proficiency with CRM software.
  • Ability to read and understand project specifications and technical drawings a plus.
  • Detail-oriented with a commitment to accuracy.
  • Proactive problem-solver with a strong customer service orientation.
  • Familiarity with municipal permitting processes is an advantage.
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft Office Suite, Google Workspace or similar productivity tools.
Why Join Us? Diamond Signs & Graphics] offers a dynamic work environment where your contributions directly impact our success. We provide competitive compensation, opportunities for professional growth, and a supportive team culture. If you are a driven professional looking to make a significant impact in the signage industry, we encourage you to apply.




About the Company

D

Diamond Signs & Graphics

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