Operations Support Specialist

Operations Support Specialist

Deadline: August 1, 2026

District/Organization: Michigan Association of Administrators of Special Education

Position/Type: Other, full time

Salary: Salary: $45,000-$55,000 annually, based on experience

Position Details

Position Summary

This role provides high-level administrative support to the Executive team as well as operational and project support within the association. This is a full-time, primarily remote position with required in-person work one day per week in Lansing and additional onsite support during statewide events.

The ideal candidate is detail-oriented, highly organized, tech-savvy, and able to self-manage in a remote environment. This position supports MAASE's internal operations, communications, data systems, and grant projects, including the paraeducator training initiative.

Key Responsibilities

Administrative & Executive Support

• Provide scheduling, communications, and logistical support to the EDs and AED.
• Prepare agendas, draft communications, maintain records, and manage shared files (Google Workspace).
• Assist with the execution and tracking of organizational projects within Asana or other project management tools.
• Support governance activities (e.g., minutes, follow-up communications, preparing materials).

Clerical & Data Management

• Read and process mail (weekly).
• Maintain and update databases, spreadsheets, and records (including Novi AMS).
• Support check register maintenance, Accounts Receivable, and basic bookkeeping tasks (e.g., sorting receipts, preparing deposits).
• Support record retention processes and internal system organization.
• Draft and edit letters, reports, and digital communications.

Communications & Member Support

• Routine website maintenance (primarily the job board).

Event & Onsite Support

• Provide onsite assistance during conferences, professional learning events, and meetings (primarily in Lansing, occasionally statewide).
• Support registration through the Association Management System (AMS) and Learning Management System (LMS), prepare materials, and assist with logistics.

Organizational Operational Support

• Assist with onboarding logistics (access setup, paperwork routing) in collaboration with the Director of Business & Operations.
• Coordinate scheduling tools such as Doodle Polls and Zoom links.
• Support internal office operations, including maintaining supplies and supporting document storage.

Paraeducator Operational Support

• Provide exceptional customer service through Zendesk by serving as the primary point of contact for learners, trainers, districts, and partners, responding to program, LMS, registration, and event-related questions.
• Manage program data, grant documentation, and reporting by completing data entry, maintaining accurate participant, trainer, funding, and event records, and supporting grant compliance and reporting requirements.
• Administer learning management system operations by enrolling learners, managing course access and completion, and updating participant records.
• Prepare, pack, ship, receive, and organize training materials, participant kits, and event supplies to ensure programs are fully equipped and delivered successfully across the state.
• Other duties as assigned

Required Qualifications

• High school diploma or equivalent; associate's degree preferred but experience in lieu of degree will be considered.
• Experience in a professional administrative, clerical, or support role.
• Strong digital literacy and comfort with cloud-based tools.
• Excellent written and verbal communication skills.
• Detail-oriented with strong time management skills.
• Ability to work independently in a flexible, remote environment.
• Professional, friendly, and responsive customer-service mindset.

Preferred Qualifications

• Experience using project management tools (e.g., Asana, Monday.com).
• Familiarity with QuickBooks or light bookkeeping tasks.
• Experience with an AMS (Novi preferred, similar systems acceptable).
• Experience supporting events or working in the nonprofit sector.
• Comfort with Google Workspace, Zoom, digital scheduling tools, and online systems.
• Experience managing competing deadlines in a remote setting.

Work Environment

• Primarily remote with required in-office work in Lansing at least one day per week.
• Monthly onsite support required for events (Lansing, Traverse City, and other Michigan locations).
• Standard office hours with some flexibility around event schedules.

Compensation

• Salary: $45,000-$55,000 annually, based on experience

• Employment Type: Full-time, 40 hours per week (W-2)

• Work Schedule:

• Standard hours: 8:00 AM-5:00 PM with a 1-hour lunch

• Flexibility is often available while maintaining an 8-hour workday

• Flexibility around meetings and scheduling as needed

Benefits Package

MAASE offers a competitive and supportive benefits package, including:

Paid Time Off

• 27 vacation days annually
• 11 paid holidays
• 12 sick days
• 2 personal days

Access to a 401(k)

Insurance Benefits

• Access to health, dental, and vision insurance

Professional Development

• Annual professional development funds to support staff learning, training, and growth.

Technology & Remote Work Support

• MAASE-provided technology for home office use (e.g., laptop, peripherals)
• Remote work setup support
• Access to Google Workspace, Asana, Zoom, and other organizational tools

Mileage Reimbursement

• Federal mileage reimbursement rate for approved travel
• Typical travel includes trips to the Lansing office and in-state events

Equal Employment Opportunity Statement

MAASE is an equal opportunity employer committed to building a diverse, inclusive, and equitable workplace. We welcome applicants from all backgrounds and experiences, including those historically underrepresented in nonprofit and education leadership.

Apply to Angel Davis at angeldavis@maase.org and include the following:

• Cover letter
• Resume
• 3 professional references

All applications must be submitted by August 1 at 11:59 PM.

Reasonable Accommodation Statement

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact Angel Davis at angeldavis@maase.org or 517-618-9593.

E-mail: angeldavis@maase.org

Website: Link

Attachments: Job_Description_Operations-Support-Specialist.pdf

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