Operations Support Specialist

Operations Support Specialist – HR & Payroll

We are looking for a dependable, organized, and people-focused Operations Support Specialist to support our branch with payroll, employee relations, onboarding, compliance, and day-to-day HR administration.

This role will serve as a central point of contact for employees who need help understanding payroll, timesheets, per diem, benefit eligibility, incentives, and other employment-related questions. The right person will be approachable, detail-oriented, confidential, and able to follow through without being chased.

Key Responsibilities

• Serve as a central support contact for employee questions related to payroll, timesheets, per diem, benefits eligibility, 401(k), incentives, and general HR processes
• Review and support accurate timesheet tracking, time and attendance records, per diem calculations, and payroll-related documentation
• Assist with recruiting, onboarding, employee paperwork, and new hire coordination
• Track employee incentives, reimbursement requests, eligibility timelines, and required follow-up items
• Coordinate annual reviews, employee follow-ups, DOT physicals, fit testing, and compliance-related scheduling
• Support certified payroll and other required payroll/compliance documentation
• Maintain organized and confidential employee records
• Communicate clearly with employees, management, and corporate support teams
• Help improve follow-through, communication, and consistency across branch employee processes

Ideal Candidate

• Strong attention to detail and accuracy
• Comfortable working with payroll, employee records, and confidential information
• Clear, professional, and approachable communication style
• Able to explain payroll and benefit-related questions in a calm, helpful manner
• Highly organized and able to manage deadlines, follow-ups, and multiple priorities
• Proactive, dependable, and willing to take ownership of assigned responsibilities
• Prior payroll, HR, administrative, or office management experience preferred

Qualifications

• High school diploma or GED required
• 1–3 years of administrative, payroll, HR support, or related experience preferred
• Proficiency with computer systems, email, Microsoft Office, and basic data entry
• Construction, trades, or service-industry experience is a plus

About the Role

This is a key support position within a busy branch environment. Success in this role requires accuracy, confidentiality, responsiveness, and a genuine desire to help employees while keeping important payroll and HR processes organized.