Operations Support - Sr. Mgr

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

As an Executive Operations Support and Chief of Staff Senior Manager, you will be a key strategic partner to the VP of Operations, B2B West within Verizon Business Group. You will provide essential support to senior leadership and collaborate daily with cross-functional teams to align organizational initiatives, actions, and resources with our business objectives.

This role requires a deep understanding of business needs and the ability to track progress, identify challenges, and develop innovative solutions. You will also provide executive-level communications support, ensuring clear and effective messaging.

Core Responsibilities:

• Develop executive presentations for internal and external meetings including Group Review’s, staff meetings, All Hands, speaking engagements, etc. This requires very strong communication  skills, messaging, storytelling  and ability to think strategically.
• Manage agendas, communication and meeting materials for all leadership and VP staff meetings site visits, webcasts, roundtables and  town hall events.
• Create and manage team communications that drive engagement and a connection to business results and priorities.
• Develop ideas, act as a sounding board, and be proactive regarding what needs to be done and when.
• Help leaders prioritize their tasks and appointments.
• Build executable strategies that drive customer and revenue growth through     initiatives that meet the needs of the VP and deliver a customer centric experience.
•  Manage and track organization headcount and staffing (including contractors) to meet financial targets.
• Identify opportunities and develop strategies to drive employee engagement and recognition, including volunteering, Pulse Survey analysis and action planning,
• Design and develop programs that drive operational excellence across the respective organization, including process improvements, talent transformation and development, and working with HR business partners.
• Ensure initiative integration with consumer centric, mobile first, and digital initiatives.
• Evaluate reporting needs, pull data, and analyze information / results as needed for the area and make recommendations.
• Handle the budget cycle process and help managers to prepare their budget; monthly and quarterly budget reviews details for each organization.
• Develop mitigation plans to ensure budget targets (including revised targets) are met.
• Support/review the business case development process for strategic programs part of business transformation; coordination with initiative owner
• Support, as needed, with on-site meetings, partner meetings and other internal or external  events. This includes preparing your supported team with knowledge of key external individuals participating in the meeting or event or preparing your supported team for external presentations or engagements.
• Maintain consistent alignment with the Executive Administrative Assistants that support your assigned executives to ensure your supported leaders are enabled to be in the right places at the right time supported by the right information and materials.

What we’re looking for...

You are a highly adaptable self-starter with a proven ability to manage shifting priorities effectively. You excel at balancing stakeholder needs with departmental goals, demonstrating a strong commitment to seeing projects through from conception to completion. With a keen eye for detail and the ability to maintain focus on the bigger picture, you consistently deliver results within established timelines. You thrive in collaborative environments, building strong relationships with colleagues at all levels. Experience handling confidential information and forward-looking data is essential.

You'll need to have:

• Bachelor degree or four or more years of experience
• Six or more years of leadership experience in operations, communications, project management or customer service
• Effective communication (verbal/written) skills; to include extensive experience producing and delivering presentations to all levels of management across the organization
• Proven ability to create short and long term strategies
• Strategic and analytical thinker who can analyze data to make appropriate process/business decisions/recommendations and shape business strategy
• Demonstrated team player and leader who can effectively handle multiple priorities simultaneously

Even better if you have one or more of the following:

• Degree in Business, Marketing or Project Management
• Electronic presentation, communication, and leadership skills
• Project management experience
• Exceptional PC skills with Google docs,   Advanced PowerPoint and Excel, Word, Access
• Prior experience in reporting & analytics or operational role
• Strong understanding of analytics, with exceptional presentation and organizational skills
• Results oriented, strong sense of urgency, proactive and flexible
• Ability to work under pressure on multiple projects simultaneously while meeting deadlines
• Experience leading cross functional teams and maintaining accountability for major business initiatives

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity 

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $98,500.00 - $188,000.00.

The annual salary range for the Illinois location(s) listed on this job requisition based on a full-time schedule is: $108,000.00 - $188,000.00.