Operations Team Lead - Elizabethtown Sports Park

OPERATIONS LEAD - Elizabethtown Sports Park

ETSP SFM, LLC

LOCATION: Elizabethtown, KY

DEPARTMENT: OPERATIONS

REPORTS TO: EVENT COORDINATOR

STATUS: SEASONAL (NON-EXEMPT)

ABOUT THE COMPANY:

Elizabethtown Sports Park is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Elizabethtown, KY. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Elizabethtown Sports Park is managed facilities by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Operations Lead provides the first point of contact for all guests. This Team Member is expected to provide excellent guest service to all stakeholders and help cultivate a memorable event experience. There will be game day responsibilities for all sports events and non sporting events. This position will also have a large role in supporting daily operations, facility upkeep, and leading operations shifts.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Perform operating procedures relating to events and programs
• Act as a liaison between the venue, guest, and event directors
• Provide superior customer service
• Clean and organize designated areas for public use
• Ensure proper set up and breakdown of equipment; sound systems, scoreboards, game fields, parking, gates, signage, tournament offices, locker rooms, restrooms, and other equipment/materials as needed
• Keep accurate track of field and light usage
• Provide leadership and supervision to staff in the absence of upper management
• Cleaning Bathrooms and other tournament areas as directed
• Help in concessions, merchandise, gate, and registration when needed
• Demonstrate ability to work closely with co-workers and park visitors
• Knowledgeable in all Safety Procedures with the ability execute procedures
• Identify risk management opportunities
• Conduct safety inspections and enforce all safety guidelines
• Adhere to all facility and SFM policies and procedures
• Adhere to all local, state, health, and safety laws
• Perform all duties as assigned by management

MINIMUM QUALIFICATIONS:

• Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members
• Must work well with others
• Must take personal initiative for the betterment of the team and venue
• Commitment to the safety and well-being of others
• Customer service and cash handling experience preferred or quick study

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 20 pounds waist high
• May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
• Will be required to operate a computer
• Facility has intermittent noise

PREFERRED:

• Have a basic understanding of sports