OPERATIONS TEAM MEMBER - Hoover Met ComplexHOOV SFM, LLCLOCATION: Hoover, ALDEPARTMENT: OPERATIONSREPORTS TO: FACILITY & SPORTS OPERATIONS MANAGEMENT STATUS: PART-TIMEABOUT THE COMPANY:Hoover Metropolitan Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Hoover, AL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Hoover Metropolitan Complex is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.POSITION SUMMARY:The Operations Team Member will be responsible for a variety of duties dependent upon the need for the day while providing participants with a quality program experience. This position is an active part of the conversion/changeover process before, during and after events. Duties require converting the facility and assisting with any event-oriented preparation/setup for shows or sporting events to run safely and efficiently. PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:Provide courteous and friendly service to all guests and staff Be responsive to guest concerns and direct to appropriate manager to resolve Enforce facility policies and proceduresHave general knowledge regarding program options and facility eventsAssist other departments as necessary Complete special projects, daily assignments, and other duties as directed by managementSetup and take down of basketball courts, staging, risers, and other event related itemsEnsure correct equipment is available for all gamesMonitor play areas including turf and courtsKeep supervisor informed of issues and updates Respond to all incidents, accidents, injuries, and altercations Complete and file corresponding paperwork as necessary Assist with daily maintenance and upkeep of department equipmentMINIMUM QUALIFICATIONS:Ability to work with a wide variety of ages from preschool thru adultFlexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance is necessaryExcellent communication skills, both verbal and writtenAbility to maintain focus in a high-volume, fast-paced environmentMust have excellent guest service skillsMust be detail-oriented and have outstanding organizational skillsAbility to multi-task and prioritizeAbility to remain calm and focused in difficult and stressful situationsMust be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team membersMust work well with othersMust take personal initiative for the betterment of the team and facilityCommitment to the safety and wellbeing of othersWORKING CONDITIONS AND PHYSICAL DEMANDS:Must be able to lift 40-50 pounds waist highWill be required to stand for extended periods of timeWill be required to work indoors and outdoors year-roundMust be able to work independently in a busy environmentMust comply with safety and health code standardsFacility has intermittent noiseMust wear proper uniformAble to run/walk as neededPREFERRED:General sports knowledgeAble to work electric scoreboard
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