Operations Team Shift Lead

The Opportunity: 
Your combination of people skills and technical expertise makes you the team hero, solving one problem after another. What if you could use those skills to improve the technology supporting the Intelligence Community? We’re looking for an Operations Team Shift Lead who will manage a team of four Tier-I and Tier-II engineers for their designated shift in a classified environment. The Shift Lead will help the team ensure 24x7 system reliability.

As an Operations Team Shift Lead on our project, you’ll oversee one of the Operations support teams responsible for managing incoming Tier-I and Tier-II help desk support tickets, resolving issues for our end users as they develop and deploy applications in our hosted cloud-native Kubernetes environment. You will also act as the liaison between our Operations and Development teams, as well as external stakeholders. 

This is an opportunity to broaden your skill set into areas of redundant, multi-classification enterprise networks. We focus on growing as a team, so you’ll share your expertise through leadership and mentoring as you help the teamwork through challenges and develop new methodologies. 

Join us. The world can’t wait. 

You Have:  

• Experience working in a direct customer support role, including utilizing ticketing systems such as Jira or ServiceNow and ITIL Service Management principles

• Experience with RHEL systems administration and Linux-based web stacks 

• Experience working with Cloud service offerings such as compute, storage, databases, DNS, load balancers, identity and access management   

• Experience with containerization tools and technologies such as Docker, Kubernetes, and Helm 

• Experience with CI/CD pipelines, observability tools, and infrastructure-as-code such as Terraform or Ansible 

• Experience with code versioning with Git, including Gitlab or Bitbucket 

• Ability to support 24/7 shift work, including nights and weekends

• TS/SCI clearance with a polygraph

• HS diploma or GED 

• Ability to obtain a DoD 8570 IAT Level II Certification such as Security+ CE Certification within 6 months of start date 

Nice If You Have:  

• Experience working with AWS

• Experience as a shift or team lead in an Operations environment 

• Experience in a scripting or programming language such as Python, Go, or Bash 

• Experience with SSO, including Keycloak, Okta, or similar

• Experience with Big Data platforms and Cross Domain Solutions

• Experience with AI/ML tools and techniques 

• Knowledge of Public Key Infrastructure (PKI) 

• Possession of excellent leadership and coordination skills

• Bachelor's degree in a related field 

Clearance: 

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information;TS/SCI clearance with polygraph is required. 

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.

• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.

• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.