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Operations Technician

eTeam Inc.

Charlotte, NC(remote)

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JOB DETAILS
SALARY
$25–$30 Per Hour
SKILLS
Analysis Skills, BGP, Bug Tracking/Defect Management, Cisco Certifications, Cisco Network Systems, Communication Skills, Corrective Action, Customer Support/Service, Documentation, Equipment Maintenance/Repair, Establish Priorities, Ethernet, Ethernet Switching, IP (Internet Protocol), Identify Issues, Internet Service Providers, Juniper Networks Product Family, Layer 2 Switching, Layer 3 Switching, Maintenance Services, Microsoft Office, Multitasking, Network Administration/Management, Network Connectivity, Network Operations Center, Network Router Configuration, Network Routers, Network Switching, Network Topology, Open Shortest Path First Protocol (OSPF), Operational Support Systems (OSS), Presentation/Verbal Skills, RS-232, Team Player, Technical Research, Telecommunications Equipment, Telnet, Testing, Trouble Tickets, Writing Skills, X.25 Packet Switch Network
LOCATION
Charlotte, NC
POSTED
2 days ago
Operations Technician
Location: Remote
Duration: 06 Months

Description:
  • Monitors and maintains, management networks. Opens trouble tickets and works the repair of management network element connectivity with field operations, and other work groups. Lead in driving equipment and facility repair.
  • Knowledge of Ethernet routers / switches.
  • Able to follow MOPs, anticipate problems, and take corrective action proactively.
  • Understands and researches technical issues through vendor documentation. Understands telecom, network topology and repair procedures.
  • Works with minimal supervision in NOC environment.
  • Communicates effectively with peers, other NOC centers, off-net providers, and internal customer with effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite.

As an Operations Technician, your duties and responsibilities will include:
  • Maintain excellent acknowledgement and response time to alarms and customer calls.
  • Provide high quality documentation of network failures and maintenance activity.
  • Analyze, diagnose, sectionalize, isolate, and resolve trouble situations.
  • Manage and correlate multiple trouble reports.
  • Manage and guide restoration bridges or calls to facilitate fix with other teams.
  • Provide direct support to technicians in restoration activities associated with alarm and/or outage conditions of elements managed.
  • Provide follow up and closure of assigned trouble tickets.
  • Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems is a plus
  • Make port and IP assignemnts from connection requests
  • Fulfill connection requets by configuring and testing the port.
  • Migration work that may start inside a maintenace window.
  • Troubleshooting central office connectivity (Ethernet, RS232, X.25, Sync, and Async reverse telnet),
WHAT IT TAKES TO CATCH OUR EYE:
  • Three plus years related experience.
  • Experience with Cisco, Juniper, and Client platforms
  • Layers 2 & 3 switch and router configuration and troubleshooting.
  • Experience with isolation of telecom equipment trouble
  • Advanced customer service, organizational interaction, and teamwork skills
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Strong communication (oral and written), customer service, organizational and multi-tasking skills.
BONUS POINTS FOR:
  • Telecom/Cable/Internet Service Provider industry IP NOC experience
  • Cisco or Junos Certification
  • RS232 and X.25 experience
  • VRF, OSPF, BGP experience

About the Company

e

eTeam Inc.

Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.
COMPANY SIZE
100 to 499 employees
INDUSTRY
Other/Not Classified
FOUNDED
1998
WEBSITE
www.eteaminc.com

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