Operations Technician

• As an Operations Technician in the Broadband NOC you will be responsible for monitoring and maintaining the Broadband network.
• This role evaluates, opens/closes trouble tickets and works the repair of network equipment/facilities with field operations, tech support and other work groups. Knows equipment specific maintenance procedures and can assist field ops in card swaps and equipment restoration.
• Knowledge of Broadband / DSLAM network topology.
• Some basic knowledge of Ethernet router / switch equipment is a plus. Able to follow Methods of Procedure (MOPs), anticipate problems, and take corrective action proactively.
• Basic understanding of telecom, network topology and repair procedures.
• Works with minimal supervision in NOC environment, sometimes for extended hours and is available to work all hours in a 24x7 environment. Communicates effectively with peers, other *** centers, off-net providers and customers.

• Maintain excellent acknowledgement and response time to alarms and customer calls.
• Provide quality documentation of network failures and maintenance activity.
• Establish factual data to allow management and vendors to understand the problem and prevent recurrence.
• Analyze, diagnose, sectionalize, isolate, and resolve trouble situations.
• Manage and correlate multiple trouble reports.
• Communicate with internal customers and others in a repair situation.
• Provide Tier I support in platforms supported
• Interact with all Tier repair teams. Initiate internal/external escalations, as necessary.
• Provide follow up and closure of assigned trouble tickets
• Works in 24x7 environment and may need to work evenings, nights and/or weekends and holidays

• Knowledge and experience in network architecture of Broadband / DLSAM network systems and configurations
• Basic understanding of Ethernet router / switch and ATM network equipment is a plus
• Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems
• Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels
• Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite

• Industry certifications (Business Management or Technical Certification)
• Awards for operational or customer service excellence
• Experience working as a technical support analyst/specialist
• Experience working in a Network Operations Center.

businessexcellence@aptask.com

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at

businessexcellence@aptask.com