Background Investigation, Corporate Policies, Cross-Functional, Customer Relations, Customer Support/Service, Dental Insurance, Disability Insurance, Disease, Documentation, Driver's License, Flexible Spending Accounts, Healthcare Quality, High School Diploma, Housekeeping/Cleaning, Insurance, Inventory Management, Lift/Move 50 Pounds, Logistics, Maintain Compliance, Medical Conditions, Medical Office Administration, Medical Products, Operational Support, Operations Processes, Order Delivery, Physical Demands, Retail, Scaffolding, State Laws and Regulations, Supply Chain Operations, Time Management, Training/Teaching, Vision Plan, Warehousing, Wholesale Industry
Maitri Medicinals’ vision is to cultivate, produce and dispense quality medical marijuana products for Pennsylvania patients who suffer from qualifying medical conditions and diseases. We are privileged to serve Pennsylvania patients at our three dispensaries in Pittsburgh, Uniontown and Greensburg. Founded by third-generation Southwestern Pennsylvania residents, Maitri is deeply invested in the region’s wellbeing and development. Maitri views Pennsylvania’s medical marijuana program as an opportunity to help patients suffering from serious medical conditions, support intervention efforts to address the region’s opioid crisis, provide career training and lucrative opportunities for local residents in the medical marijuana industry. We recognize that people define and achieve wellness in different ways across a wide spectrum, and serve all patients with open mindedness, kindness, and a desire to learn.
Are you ready to join the #PeacockFlock?
Benefits Package:
● Health/Vision/Dental insurance coverage with HSA & FSA contribution plans
● Employee Assistance Program (EAP)
● 401K
● Company-sponsored short- and long-term disability insurance
● Employee discounts ● Paid time off (PTO)
● Paid Holidays
● Paid sick timeSummary of the Role:
The Operations Technician supports the Logistics and Wholesale department by safely and efficiently delivering Maitri products while providing excellent customer service. This role is responsible for the secure transportation of products to retail locations and approved wholesale partners throughout the state using a company vehicle. The Operations Technician plays an important role in maintaining timely, accurate, and compliant product deliveries. This position offers exposure to multiple areas of the business, providing opportunities to develop a broad understanding of Maitri’s operational and supply chain functions.
Key Responsibilities:
Delivery & Customer Service
- Ensure the safe, secure, and timely delivery of Maitri products using a company delivery vehicle to Maitri retail locations and approved wholesale partners.
- Deliver customer orders while providing professional, courteous, and responsive customer service.
- Assemble and verify customer orders to ensure accuracy prior to delivery.
Compliance & Safety
- Maintain full compliance with all company policies, state regulations, and delivery-related requirements.
- Follow all safety practices when operating company vehicles, including defensive driving standards and incident reporting protocols.
- Utilize MJ Freeway, Leaf Logix, and related systems to review and understand delivery manifests and documentation.
Vehicle & Equipment Maintenance
- Maintain company vehicles to operational and cleanliness standards, including routine washing, vacuuming, and general upkeep.
- Monitor fuel levels to ensure vehicles maintain at least a half tank and are prepared for next-day operations.
Operational Support & Collaboration
- Support cross-functional team needs across logistics, supply chain, and operations as required.
- Assist with additional operational processes and special projects as assigned.
Navigation
- Demonstrate the ability to read and understand state highway and road maps to ensure efficient routing.
- Perform work on ladders, scaffolding, and in confined or low-clearance spaces as required.
Facilities & Housekeeping
- Work cross-functionally to maintain high standards of cleanliness, organization, functionality, safety, and security throughout the facility.
Other Duties
- Perform additional duties as assigned to support efficient, compliant, and customer-focused operations.
Position Requirements:
- Flexible schedule availability including nights, weekends and holidays
- High School diploma or General Equivalency Degree (GED)
- Valid driver's license
- Must be 25 years of age or older (driving/insurance requirements)
- Ability to pass state and federal criminal background checks and MVR
- Experience with MJ Freeway or any inventory management system
- Experience in transportation management and delivering product
- Proficiency with technology and ability to learn new systems quickly
Physical and Environmental Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Ability to lift, push, and pull 50 pounds
- Ability to work extended hours and travel or commute long distances as needed.
- Ability to sit, squat, bend, and kneel repetitively throughout a workday.
- Ability to stand for extended periods of time.
- Ability to work around plants and plant environments.
- Work can be dirty/sticky and may leave you smelling like cannabis at the end of the day.
- Work will be in a warehouse setting: temperatures may vary from warm to cool.
- Work environments that include exposure to, but not limited to, fumes, dust, odors, heights, indoor AC, no AC, motion, and noise.
Management reserves the right to assign other job duties as necessary, with or without notice. Please note this job description is not designed to cover a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Diversity and Inclusion:
Maitri Medicinals is an equal opportunity employer that does not discriminate based on race, creed, color, national origin, ancestry, age, marital status, sexual orientation, genetic information, pregnancy, sex, gender identity or expression, disability, or because of the liability for service in the armed forces of the United States or the nationality of any individual, or any other characteristic protected by applicable federal, state, or local laws.
Maitri is an Equal Opportunity Employer. Maitri does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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