Operations Technician II

• Monitors and maintains, management networks. Opens trouble tickets and works the repair of management network element connectivity with field operations, and other work groups.
• Lead in driving equipment and facility repair. Knowledge of Ethernet routers / switches.
• Able to follow MOPs, anticipate problems, and take corrective action proactively. Understands and researches technical issues through vendor documentation. Understands telecom, network topology and repair procedures.
• Works with minimal supervision in NOC environment. Communicates effectively with peers, other NOC centers, off-net providers, and internal customer with effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite.

• Maintain excellent acknowledgement and response time to alarms and customer calls.
• Provide high quality documentation of network failures and maintenance activity.
• Analyze, diagnose, sectionalize, isolate, and resolve trouble situations.
• Manage and correlate multiple trouble reports.
• Manage and guide restoration bridges or calls to facilitate fix with other teams.
• Provide direct support to technicians in restoration activities associated with alarm and/or outage conditions of elements managed.
• Provide follow up and closure of assigned trouble tickets.
• Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems is a plus
• Make port and IP assignemnts from connection requests
• Fulfill connection requets by configuring and testing the port.
• Migration work that may start inside a maintenace window.
• Troubleshooting central office connectivity (Ethernet, RS232, X.25, Sync, and Async reverse telnet),

• Three plus years related experience.
• Experience with Cisco, Juniper, and Nokia platforms
• Layers 2 & 3 switch and router configuration and troubleshooting.
• Experience with isolation of telecom equipment trouble
• Advanced customer service, organizational interaction, and teamwork skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong communication (oral and written), customer service, organizational and multi-tasking skills.

• Telecom/Cable/Internet Service Provider industry IP NOC experience
• Cisco or Junos Certification
• RS232 and X.25 experience
• VRF, OSPF, BGP experience

businessexcellence@aptask.com

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at

businessexcellence@aptask.com