Job TitleOperations Technician IIPosition DescriptionProtingent Staffing has an exciting contract Operations Technician II with our client located in Charlotte, NC.Job DescriptionAs an Operations Technician in the Broadband NOC you will be responsible for monitoring and maintaining the Broadband network.This role evaluates, opens/closes trouble tickets and works the repair of network equipment/facilities with field operations, tech support and other work groups.Knows equipment specific maintenance procedures and can assist field ops in card swaps and equipment restoration.Knowledge of Broadband / DSLAM network topology. Some basic knowledge of Ethernet router / switch equipment is a plus.Able to follow Methods of Procedure (MOPs), anticipate problems, and take corrective action proactively.Basic understanding of telecom, network topology and repair procedures.Works with minimal supervision in NOC environment, sometimes for extended hours and is available to work all hours in a 24x7 environment.Communicates effectively with peers, our client's other centers, off-net providers and customers.Job ResponsibilitiesMaintain excellent acknowledgement and response time to alarms and customer callsProvide quality documentation of network failures and maintenance activity.Establish factual data to allow management and vendors to understand the problem and prevent recurrence.Analyze, diagnose, sectionalize, isolate, and resolve trouble situationsManage and correlate multiple trouble reports.Communicate with internal customers and others in a repair situation.Provide Tier I support in platforms supportedInteract with all Tier repair teams. Initiate internal/external escalations, as necessary.Provide follow up and closure of assigned trouble ticketsWorks in 24x7 environment and may need to work evenings, nights and/or weekends and holidays.Job QualificationsKnowledge and experience in network architecture of Broadband / DLSAM network systems and configurationsBasic understanding of Ethernet router / switch and ATM network equipment is a plusKnowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systemsProficiency in interpersonal communications, particularly with up and downstream personnel at all company levelsEffective oral, written and presentation skills, including proficiency in the Microsoft Office program suite.Nice To HaveIndustry certifications (Business Management or Technical Certification)Awards for operational or customer service excellenceExperience working as a technical support analyst/specialistExperience working in a Network Operations Center.Job DetailsJob Type: ContractPay Range: $20 - $28 an hour.Location: Charlotte, NC (Onsite).Benefits PackageProtingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.#J-18808-Ljbffr