Operations Technician, Tech Support

Operations Technician (S)

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

The primary purpose of this position is to provide the essential interface between Programmers and Analysts of DHHS IT, Divisional Clients, County Offices, Office of Information Technology Services (ITS) Information Technology Division, State and Federal Agencies, DHHS IT Printing Operations Unit. This position is responsible for ensuring that all of the 900 plus jobs run monthly are executed timely and if not, all appropriate parties are informed immediately. This includes, but is not limited to, utilizing ZEKE to create new event master records, work centers, date calculations, variables, and when condition parameters for reach of these jobs. This employee is also responsible for any changes or additions to each of these ZEKE entries.

This position should have thorough knowledge of the capabilities and limitations of mainframe computers and related equipment. A thorough and detailed knowledge of the following are required: MVS JCL, TSO, ZEKE, ZEBB, NCXPTR, CONNECT:DIRECT, JES2, AUTOPAGE and batch job scheduling concepts. In addition, knowledge of CICS and an understanding of correct corresponding databases and procedures is required. Knowledge of TMS (automated MVS tape management software) also is required. This person must be able to establish appropriate priorities in a dynamic environment with competing deadlines. This employee must know the procedures in cataloging and uncataloging data sets as well as how to initiate and independently carry out problem resolution procedures to restart computer jobs. The ability to assist and coordinate work with Computer Systems Analysts, Programmers and Clients, manage a data collection, analysis and reporting system for many departments and the ability to train, direct and coordinate work with peers is required. Also, this position needs skills in uploading and downloading files to and from the mainframe. This position must be able to design batch scheduling interfaces and code computer utility parameters to calculate dates and produce reports as needed. This position must also have excellent interpersonal and negotiation skills to reconcile the needs of a diverse number of clients, staff and other support units.

Salary Grade Range: $56,772.00 - $85,159.00

Recruitment Range: $56,772.00 - $60,771.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Experience scheduling large, complex batch systems in an MVS environment with an automated scheduling system
• Experience with JCL, ZEKE
• Experience utilizing batch job quality control procedures
• Experience coordinating requirements for computer resources and batch job input

Compensation and Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for State Benefits.

Application Process

Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
• Applications must be submitted by 11:59 PM the day before the closing date.
• Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.
• Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.
• Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
• For a list of organizations that perform this specialized service, please visit the NACES membership website at

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application.

Veterans' and National Guard Preference

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

CONTACT INFORMATION:

If there are any questions about this posting, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov. Resumes will not be accepted in lieu of completing this application.

Minimum Education and Experience

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High School or General Educational Development (GED) diploma and one year of IT experience

OR

An equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Rosa Henegan

Email:

talentacquisition@dhhs.nc.gov