Overview:
Salary Range: $33.66/hr. - $43.27/hr.
Costco Wholesale offers a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.
California applicants: Please click here to review the Costco Applicant Privacy Notice.
Description of Position
The Corporate Travel operations/technology analyst is responsible for administering corporate travel technology and monitoring our operations to make recommendations to identify opportunities to improve department processes and the business traveler experience.
Job Duties/Essential Functions
- Troubleshoots air-related errors encountered while using the online booking tool or GDS.
- Creates and updates Travelport Scripts for reservation agents.
- Creates and updates Res Rules in Cornerstones IQCX environment.
- Oversees Corporate Reporting (Cornerstone, Magnatech).
- Assists with updating travel sites (external corporate travel intranet sites and internal policies and procedures site).
- Assists meeting team with creating group/meeting registration sites in Swoogo.
- Oversees Travelport Profiles (templates) and Smartpoint/Google Workspace.
- Assists with administration of Deem (online booking tool, itinerary management and mobile), air, and hotel rebooking savings tools (TripBam).
- Assists agents with agent airline website portals, Deem, Smartpoint/Google and meeting registration sites.
- Supports corporate travel team with problem resolution and automation.
- Assists in monitoring and working Travelport queues/quality control.
- Develops and evaluates periodically operational performance reports including contact volumes and individual and enterprise performance.
- Creates, interprets, and presents graphically-compelling presentations to large groups.
- Creates and maintains documentation for all reporting processes and procedures.
- Identifies and escalates member-impacting issues and opportunities for improvement.
Experience, Skills, Education & Licenses/Certifications
Required:
- Strong analytical, research, and problem-solving skills.
- Self-starter willing to learn and take on unfamiliar projects/programs.
- Excellent time management skills.
- 3 years’ minimum travel agency or airline experience.
- Excellent communication skills both verbal and written.
- Takes ownership of responsibilities and is accountable for actions.
- Strong attention to detail with the ability to multi-task.
- Maintains confidentiality of data, documentation, projects, or other sensitive material.
Recommended:
- Bachelor’s degree or other advanced degree or professional certification in related field.
- Knowledge of retail operations: purchasing, merchandising, accounting, and international transportation.
- Advanced knowledge of technology tools to analyze data, create reports, and manage workflow.