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Operations Trainee - Guest Services

Davidson Hospitality Group

Monterey, California

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JOB DETAILS
SALARY
$68,000–$68,000
SKILLS
Coaching, Communication Skills, Corrective Action, Cross-Functional, Customer Support/Service, Customer/Consumer Behavior, Entrepreneurship, Establish Priorities, Hospitality and Tourism, Hotel Management, Inventory Management, Leadership, Multilingual, OSHA, Onboarding, Operational Support, Operations, Performance Management, Problem Solving Skills, Quality Assurance Methodology, Restaurant, Safety Standards, Safety Training, Safety/Work Safety, Sanitation, Service Delivery, Small Company, Staff Development, Team Player, Time Management, Training Program, Training/Teaching
LOCATION
Monterey, California
POSTED
13 days ago
Property Description

Join the prestigious team at Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course, located in the picturesque Monterey Peninsula of California! As a renowned resort, we are seeking dedicated and passionate individuals to be part of our team. With its stunning coastal location, luxurious accommodations, and world-class amenities, Hyatt Regency Monterey offers a unique and serene work environment where you can showcase your hospitality skills. As an employee, you will have the opportunity to deliver exceptional service to our discerning guests and create unforgettable experiences. With a commitment to employee development and growth, Hyatt Regency Monterey offers ample opportunities for advancement and career progression. Join our team and be part of a culture that values excellence, teamwork, and guest satisfaction. Apply now to embark on a rewarding career at Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course and contribute to our legacy of delivering exceptional hospitality!

Overview

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

This Operations Trainee program was developed to provide training for hotel management positions. The position will include exposure to the Operation departments of the hotel. The objective of this training program is to learn expectations, skills and exposure to management training for individuals seeking a career in hospitality. The position may provide rotation and is a fantastic opportunity exposing the trainee to multiple functions of the hotel operations.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Responsibilities:
  • Learn and support daily operations.
  • Learn inventory control processes for linen, amenities, chemicals, and equipment.
  • Support quality assurance processes, including room inspections and brand standard audits.
  • Assist in maintaining department cleanliness, organization, and safety standards.
  • Assist with onboarding, training, coaching, and supporting team members.
  • Observe and support performance management, attendance tracking, and corrective action processes.
  • Promote teamwork, engagement, and adherence to company values.
  • Model professional behavior and strong customer-service skills.
  • Support prompt resolution of guest concerns related to room cleanliness or service.
  • Collaborate closely with other departments.
  • Ensure guest requests are prioritized and communication is timely and professional.
  • Uphold service recovery standards to enhance guest satisfaction.
  • Learn and comply with all OSHA, health, safety, and sanitation requirements.
  • Support safe work practices, chemical handling, and proper equipment use.
  • Learn labor standards, scheduling practices, and union contract guidelines.
  • Participate in action planning to improve cleanliness scores, efficiency, and guest satisfaction.
  • Demonstrate readiness for promotion through performance, reliability, and leadership capability.

Qualifications

  • 1 or 2 years of experience in hotel operations preferred.
  • Demonstrated interest in leadership and hospitality management.
  • Strong communication, organization, and problem-solving skills.
  • Ability to work flexible schedules, including weekends and holidays.
  • Ability to stand, walk, bend, lift, and perform physical tasks associated with the department operations.
  • Hospitality management coursework or degree (preferred)
  • Bilingual abilities (preferred)

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit progra

About the Company

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Davidson Hospitality Group

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