Operations Trainer

About Us

Pegasus leads the way in comprehensive cleaning and maintenance solutions. We leverage cutting-edge technology to create and maintain clean, healthy, and safe indoor environments for commercial, industrial, and manufacturing facilities.

Pegasus was named by Inc. Magazine as one of the "Fastest Growing Private Companies in America".

When a customer picks up the phone or sees a Pegasus representative at their facility, they know that they are dealing directly with an owner of the company. Everyone has one overriding goal: do whatever it takes to guarantee our customer’s satisfaction. It is our goal to deliver “WOW” experiences through exceeding our customer’s and employee’s expectations. We are quick to respond with care, compassion, and attention to detail. Working as a part of a world-class team to achieve great things together, if our customers and employees don’t rave about Pegasus, then we have failed.

General Responsibilities:

The Operations Trainer will facilitate and deliver training programs to all employees including frontline, administrative, supervisors, and managers. This role focuses on OS1 Janitorial accounts and the OS1 start-up process and transition. 

Salary: $70,304 - $75,000 annually 

Schedule: Full-time, business hours

Specific Duties / Essential Functions:

• OS1 Start-Up process execution & employee training / facilitation.
• Leads the Start-Up process for all new accounts to include: Prestart work, building profile, SOW/SOP, job card development, on-site logistics planning.
• Facilitate in-person training/boot camp with frontline staff.
• Start-up execution and implementation. This includes tasks in relation to logistics set up and on-site training.
• Equipment assembly and installation of items related to check-in area.
• Verification and tracking of forms.
• Facilitate transition timeline to hand-off managing the account to Operations.
• Hosts all OS1 related training courses to include but not limited to: OS1 Innovations, Janitor University, Boot Camps, Start Ups, Train-the-Trainer conferences.
• Facilitate delivery of training and setting up needed equipment and training rooms. Tasks include but are not limited to preparing and distributing handouts, recording attendance, training documentation, and any other tasks deemed necessary for a successful execution of all training programs. 
• Provide progress audits and coach frontline staff on process improvements and on the job knowledge. 
• Support and mentor OS1 account leads and operations teams to elevate service quality and performance.
• Facilitate and support non OS1 training programs such as sexual harassment, leadership, safety, and other operational professional development programs. 

 Skills & Experience:

• 1-3 years of experience with employee training/facilitation is strongly preferred.
• Bachelor’s degree strongly preferred ; High school diploma or equivalent required.
• Fluency in both English and Spanish is required to effectively communicate with a diverse employee base. Tasks could include facilitating in-person training, online meetings, and written email communication.
• Proven ability to facilitate and implement effective training.
• Proficient experience working with Microsoft Office software applications (including Outlook, Word, Excel, PowerPoint, and Teams).

Physical Requirements: While performing the duties of this job, the employee is regularly required to:

• Ability to walk for extended periods across multiple job sites
• Ability to lift and carry up to 30 lbs.
• Ability to bend, reach, stand, and walk for extended periods.
• Repetitive use of hands, wrists, arms, and legs, including climbing stairs, use of ladders and keeling or squatting.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Compliance Requirements:

• Must be 18 years of age.
• Must provide proof of U.S. Citizenship or Permanent Residency.
• Must provide proof of work authorization and complete an I-9 and E-Verify process
• Must complete pre-employment background check. (if applicable)
• Must complete pre-employment drug screen. (if applicable)
• Must complete pre-employment motor vehicle record check. (if applicable)
• Must provide proof of COVID-19 vaccination. Pegasus is an Equal Opportunity Employer and reasonable accommodations will be considered for medical restrictions or a bona fide religious objection is approved. (if applicable)

Supervisory Responsibility: This position is responsible for managing a variety of training and development programs and their execution in the field.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing some duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment and job sites can be loud.

Travel: Extensive travel will be required, up to 75%, including long hours and frequent overnight shifts.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. This job description is subject to change at any time at the discretion of Management.