Operations Training Specialist

Looking for individuals who thrive in fast paced environments to join the team of operations trainers. They must be energetic, effective and able to command the attention of those around them. We are looking for people who flourish in a creative, collaborative environment where the ultimate goal is developing a successful staff in making the customer’s experience exemplary.

What You Will Be Doing:

• The position is responsible for designing, creating and delivering effective training programs

• Conducting both in-person and virtual training sessions

• Continued analysis of the training materials and workshops for optimal results

• Provide ongoing support and mentoring to the staff for their continued success

• Implement methods for evaluating training against the needs of the business

• Collaborate with team and management to identify ongoing training needs.

• Suggest improvements to training events, programs, and material to improve effectiveness

Qualifications

• 2+ Years of Corporate Training/Instructing experience or equivalent work experience

• Ability to lead discussions effectively as a speaker in a public forum

• Organizational skills and abilities in the creation of training reports/materials

• Ability to develop and deliver both online and live training effectively

• Demonstrated success in developing training courses and curriculum

• Ability to manage multiple priorities concurrently

• Flexibility to react and adjust quickly to training needs based on individual trainee's ability balanced against the needs of the group

• Excellent communication skills both written and verbal

• Leadership skills and confidence in a fast-paced environment

• A minimum of a bachelor’s degree (BSc) in Education, Business, Finance, Human Resources, or other related field

• Certification through the American Society for Training and Development (ASTD) preferred

• Certified Professional Trainer (CPT) designation through the ATSA preferred

• Ability to travel up to 20% per year

Job Type: Full-time with Benefits

Job Type: Full-time