Operations Turret - 3rd Shift

Loomis

New Hempstead, NY

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JOB DETAILS

SKILLS

ATM, Access Control, Auditing, Communication Skills, Communications Security (COMSEC), Computer Skills, Computer Systems, Computer Workstations, Corporate Policies, Customer Relations, Customer Support/Service, Data Entry, Detail Oriented, Documentation, High School Diploma, Logistics, Operational Support, Operations, Operations Management, Order Picking/Packing, Organizational Skills, Policy Development, Problem Solving Skills, Procedure Development, Security Compliance, Security Protocols, Telephone Skills, Time Management

LOCATION

New Hempstead, NY

POSTED

Today

The Operations Turret 3rd Shift is responsible for following Loomis security protocols and is concerned with all matters relating to the safety and security of the facility and its personnel. Schedule: Must have open availability for 7 days 11pm-7am Must have Nassau Pistol Permit to qualify Key Responsibilities: Control and monitor all access to the building and surrounding grounds in strict compliance with established branch security policies and procedures. Verify authorization credentials for employees, visitors, vendors, and contractors prior to granting entry. Maintain situational awareness of facility activity and immediately report or escalate suspicious or non-compliant behavior. Distribute safety and security communications to route personnel and branch staff as necessary. Serve as the primary point of contact for inbound customer communications, professionally handling special route requests (including on-demand services), service changes, no-pick-up notifications, and issue resolution while ensuring accurate documentation and timely follow-up. Maintain continuous communication with all routes to monitor service progress, provide updates, and ensure operational efficiency. Generate, update, and distribute the ETA to Operations Report to provide real-time visibility into route status. Coordinate special services and communicate detailed instructions to route personnel. Arrange and manage variable account pick-ups and deliveries. Provide combination (combo) support and assist with ATM-related operational issues on routes. Notify supervisors of operational disruptions, service delays, or security concerns. Maintain a detailed and accurate dispatcher’s log documenting daily operational activity. Record and input key data into the ATM list on a daily basis, ensuring accuracy. Maintain and update SOFI information daily in accordance with branch standards. Prepare, maintain, and distribute additional branch operational and compliance reports as required. Ensure all documentation is completed in alignment with company policies and audit standards. Perform any other duties or special projects as deemed necessary by Management Staff. Primary Qualifications: High school diploma or equivalent Prior experience in dispatch, logistics coordination, security operations, or a high-volume customer service environment Individual Skills & Competencies: Strong attention to detail to provide quality service with accuracy. Ability to communicate effectively, both verbal and written. Service-oriented mindset to deliver responsive and professionalism. Manages competing priorities in a fast-paced environment without compromising compliance. Proficiency in computer systems, reporting tools, and multi-line phone systems. Demonstrate strong time management and organizational skills. Ability to demonstrate sound judgment and make well-informed decisions. Ability to exercise discretion and maintain confidentiality. Working Conditions Work is performed in a climate-controlled office environment within a secure branch facility. Sitting for extended periods at a workstation while controlling secured building access, including remotely opening and monitoring entry points. Regular use of multi-line phone systems and computer systems Utilizing vehicle radio communication equipment to support daily operations. Fast-paced environment requiring sustained focus and multitasking. Benefits: Loomis offers one of the most comprehensive employees benefit packages in the industry, which includes: Vacation and Sick Time (PTO) as well as Paid Holidays Health & Dental Insurance Vision Insurance 401(k) Plan Basic Life Insurance Plan Voluntary Life Insurance Plan Flexible Spending and Health Savings Account Dependent Care Account Industry leading Training and Development Loomis is an equal opportunity employer. EEO AA M/F/Vet/Disability. Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.5c143e31-5e48-4549-b638-05792d185386

About the Company

Loomis

Armored Service Technicians work as a team on a designated route. You will be responsible for the safe and timely delivery of cash and coin to Loomis customers, as well as the loading and balancing of ATM machines along your route. You will be thoroughly Trained in a classroom setting and receive on-the-job training with an experienced Armored Service Technician. We believe that our people make Loomis a great company. Loomis teammates are constantly encouraged in personal development and are updated on the newest safety and security training. Our training is second to none in the industry.

We are looking for applicants who are at least 21 years of age, have a current driver’s license and a good driving record, show steady employment history and can pass a comprehensive background check that includes criminal history check. This position requires that you pass a Department of Transportation screening and be issued a DOT Medical Certification.

The Armored Service Technician job duties require the following physical abilities:

Carry a minimum of 50 pounds by hand up to several hundred yards by cart
Loading/unloading cargo consisting of multiple bags and boxes of coin
Unrestricted ability to bend, stoop, squat, stand, walk, climb, twist, turn and reach out
Verbally communicate with customers
Record information on forms and reports

COMPANY SIZE

100 to 499 employees

INDUSTRY

Security and Surveillance

EMPLOYEE BENEFITS

Paid Sick Days, Performance Bonus, 401K, Stock Options, Employee Referral Program, Flexible Spending Accounts, Life Insurance, Military Leave

WEBSITE

https://work4loomis.com

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