Operator - TX Security Operations Center

Bealls Inc

Jacksonville, TX

JOB DETAILS
LOCATION
Jacksonville, TX
POSTED
30+ days ago

TX Security Operations Center - Operator (2nd shift - 2pm-11pm)

Description of Position:

The operator works within a team environment and is required to remotely observe stores to identify theft and fraud. Operators observe cameras at length while protecting the Company’s assets. By proactively identifying theft and fraud situations, the Operator maintains a strong Loss Prevention culture in the store to reduce losses and liabilities. This position is an on-site role that will work out of our Distribution Center facility located in Jacksonville, TX.

Duties and Responsibilities:

  1. Observe stores via CCTV to identify theft and build external cases for prosecution
  2. Actively communicate with stores and Field Loss Prevention to address current theft and fraud activity
  3. Communicate theft and fraud incidents to the appropriate law enforcement agencies
  4. Record cases in APIS Case Management System
  5. Communicate all concerns regarding CCTV/Systems to SOC Manager or LP Technology Coordinator
  6. Review exception reports and observes associates’ activity to identify potential acts of fraud or theft
  7. Complete all other tasks assigned by supervisor

Requirements

  1. High School diploma or equivalent
  2. Customer service skills and retail experience a plus
  3. Must possess excellent verbal and written communication skills
  4. Must be a strong multi-tasker, and not easily distracted when focused on a task
  5. Must demonstrate a sound decision-making and judgement; must be able to remain calm in stressful or critical situations
  6. Fluent in English; bi-lingual (English/Spanish) is a plus

Physical Requirements:

This position involves a variety of physical activities including talking, hearing, and repetitive motions. Visual acuity is required for observing video and analyzing records.


About the Company

B

Bealls Inc

Bealls Inc. is a privately held company, rich in tradition,still owned by the founding family . Founded in 1915, Bealls includes over 530 stores and www.beallsflorida.com. Bealls is the destination of choice for casual lifestyle and priced right apparel and home merchandise. Bealls Department Stores and BeallsFlorida.com, are owned and operated by Beall's Department Stores, Inc and Beall's Westgate Corporation. Bealls Outlet Stores, and Burkes Outlet Stores are owned and operated by Bealls Outlet Stores, Inc. , Burkes Outlet Stores L.L.C. , and Burkes Westgate Corporation .

Your Future

Beall's, Inc. is the parent company of Beall's Department Stores, Inc., Beall's Outlet Stores, Inc., Burke's Outlet Stores, LLC, and Beall's Home Outlets. Headquartered in Bradenton, Florida, Beall's, Inc. performs the Distribution, Finance, Information Systems, and Human Resources functions for its retail subsidiaries allowing those companies to concentrate on merchandising, marketing and operations. Beall's, Inc. and its subsidiaries offer exciting opportunities for professional growth in a highly competitive field.

Your Workplace

Beall's employees are encouraged to set and reach their goals; they are empowered to attain high levels of success. The Beall's family of stores is committed to the support and encouragement of each employee. Our tradition includes training and promotion from within. Our strength rests on individual employees reaching their potentials. The contributions of many contribute to the common goal of providing the best customer service possible, every day.

Our criteria for selecting candidates include work experience, education and extra-curricular activities. Beall's believes in equal opportunity for all applicants without regard to gender, religion, race, cultural background or physical characteristics. A diverse workplace benefits everyone and we uphold a tradition of service to our diverse community of customers. In addition, Beall's has a long-standing commitment to a safe, drug-free and smoke-free work environment.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Retail
FOUNDED
1915
WEBSITE
http://www.beallsinc.com