Ophthalmic Technician/Sales Associate

Location: Houston, TX - Heights Area (77008)
Employment Type: Full-Time
Schedule:

• Monday-Friday: 8:00 AM-5:00 PM
• Saturday: 9:00 AM-3:00 PM
• MUST be available to work 3 Saturdays per month!!
• Dress Code: Scrubs

We are seeking a friendly, motivated, and self-driven Ophthalmic Technician/Sales Associate to join a busy eye care practice. This is a well-rounded opportunity for someone who enjoys working directly with patients and can effectively support clinical testing, patient care, front-office operations, and optical services.

Prior ophthalmic or optical experience is strongly preferred, and completion of an Ophthalmic Assistant program is a major plus. However, the practice is willing to train the right candidate who demonstrates excellent customer service skills, professionalism, and a willingness to learn.

Patient Care & Clinical Support

• Perform patient examination workups, preliminary testing, and post-exam testing as needed.
• Assist with patient flow and support providers during examinations.
• Educate new contact lens wearers on proper insertion, removal, and lens care.
• Complete medication pre-authorizations.
• Provide a professional, friendly, and patient-focused experience.

Front Office & Patient Experience

• Greet patients and manage the check-in/check-out process.
• Confirm patient demographics, contact information, and insurance details.
• Schedule appointments by phone and through online requests.
• Manage multiple incoming phone calls and patient inquiries.
• Verify medical and vision insurance benefits before and upon patient arrival.
• Monitor and respond to practice emails throughout the day.

Optical Services & Sales

• Assist patients with frame selection and eyewear purchases.
• Process glasses and annual contact lens sales.
• Perform basic frame adjustments.
• Troubleshoot frame and prescription issues, including single-vision and progressive lenses.
• Price and maintain frame inventory and keep display boards clean and organized.
• Order, receive, and organize contact lens trial inventory.
• Accurately enter, update, and remove products within the practice software.

Administrative Responsibilities

• Run end-of-day financial reports for management review.
• Complete end-of-month invoice and statement reconciliations.
• Maintain accurate inventory and product records.

• Strong customer service and interpersonal skills.
• Excellent communication skills, both in person and over the phone.
• Strong computer skills and ability to learn practice management software.
• Ability to multitask effectively in a fast-paced medical and retail environment.
• Experience performing patient workups and preliminary testing preferred.
• Ability to perform frame adjustments and troubleshoot basic prescription/frame issues.
• Prior ophthalmic or optical experience strongly preferred.
• Completion of an Ophthalmic Assistant program is a major plus.
• Bilingual Spanish/English is a plus.
• Must be available to work three Saturdays per month.

The ideal candidate is friendly, dependable, patient-focused, and comfortable working in both a clinical and customer-facing environment. Someone with ophthalmic technician/assistant experience will be a strong fit, but candidates with excellent healthcare or customer service backgrounds who are eager to learn are encouraged to apply.

If you're looking for an opportunity to grow your career in ophthalmology while working directly with patients, we'd love to hear from you!

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?