Ophthalmology - Practice Manager - Full Time

Who We Are: At Murfreesboro Medical Clinic & SurgiCenter (MMC), compassion meets innovation and teamwork fuels success! As a physician-owned, multi-specialty clinic, we've proudly served Middle Tennessee for decades. With 20+ specialties under one roof, we've built a supportive, collaborative environment where professionals thrive and patients feel cared for.

What We Do: Our team is growing, and we're looking for a skilled professional to join us! You'll play an important role in providing excellent care, supporting patients through meaningful moments, and working alongside a supportive team. At MMC, your expertise matters, your voice is valued, and your career has room to grow. Ready to make an impact? We'd love to meet you!

Why You'll Love Working Here: We're committed to supporting your success inside and outside of work with a benefits package that includes medical, dental, and vision insurance, life and disability coverage, FSA & HSA options, a 401(k) with company match, gym membership reimbursement, wellness programs, and more.

Position Summary

The Practice Manager is responsible for the day-to-day administrative and operational functions of an assigned practice or department. This role provides leadership and support to administrative and clerical staff, works closely with providers and clinical teams, and ensures efficient workflows, quality patient service, appropriate staffing, and compliance with organizational policies and healthcare regulations. The Practice Manager supports routine financial and administrative activities while addressing the operational needs of the assigned practice.

Primary Responsibilities

• Oversee daily administrative operations within the assigned practice or department to ensure efficient workflows, appropriate staffing, and timely completion of departmental responsibilities.
• Lead and support administrative and clerical staff, including scheduling, training, performance feedback, and staff development.
• Partner with providers and clinical staff to address operational needs, improve workflows, and support quality patient care.
• Monitor timekeeping, attendance, leave, and payroll submissions in accordance with organizational policies.
• Support routine financial activities, including expense tracking, budget monitoring, billing, and reimbursement processes.
• Maintain office policies and procedures and support compliance with HIPAA, OSHA, and other applicable healthcare regulations.
• Coordinate staff licensure, certifications, required training, and other compliance-related records as needed.
• Address patient and staff concerns professionally and identify opportunities to improve service and practice operations.
• Provides backup coverage for other departmental positions and responsibilities as needed.
• Perform other duties as assigned to support the overall success of the department and organization.

Education & Experience

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field preferred.
• 5+ years of administrative or healthcare experience, including 2-3 years of office or practice management experience.
• Previous experience supervising or coordinating staff preferred.
• Experience in a medical practice or healthcare setting preferred.
• Ophthalmology experience preferred.

Skills & Competencies

• Strong leadership, communication, and interpersonal skills with the ability to work effectively with providers, staff, and patients.
• Knowledge of healthcare practice operations, administrative processes, and patient service.
• Sound judgment and problem-solving skills with the ability to manage routine operational issues.
• Proficiency with EMR systems, Microsoft Office, and other administrative tools.
• Strong organizational skills with the ability to manage multiple priorities while maintaining confidentiality and compliance.

Working Conditions

• Work is primarily performed in a clinical office setting and involves frequent telephone and in-person communication with patients and staff.
• The role involves continuous engagement and interaction with others and may involve occasional or frequent interruptions.
• The work environment reflects typical conditions found in a medical practice, including exposure to standard clinical equipment, patient interactions, and administrative workflows.
• There is potential exposure to common medical practice conditions, including communicable diseases, bodily fluids, and chemical substances.
• Physical demands include walking, bending, reaching, lifting up to 20 pounds, stooping, assisting patients, and prolonged periods of sitting.
• The position may also involve occasional stress due to multiple responsibilities and competing priorities.

Disclaimer

This job description outlines the general nature and responsibilities of the role and is not an exhaustive list of duties or requirements. Responsibilities may evolve based on organizational needs. Employment is contingent upon successful completion of a background check, drug screening, and compliance with health and immunization requirements (if applicable). This position requires strict adherence to confidentiality and data privacy standards. Employment is at-will and does not constitute a contract. We are an Equal Opportunity Employer and do not discriminate based on any protected characteristic.