Atlassian JIRA, Cloud Computing, Coaching, Communication Skills, Continuous Improvement, Cross-Functional, Healthcare, IBM Product Family, Incident Management, Leadership, Life Insurance, Messaging Middleware, Operational Audit, Operational Strategy, Operational Support, Operations Management, Performance Management, Problem Solving Skills, Procedure Implementation, Production Management, Production Support, Reliability Engineering, Root Cause Analysis, ServiceNow, Splunk, Team Lead/Manager, Time Tracking, Vision Plan
IDR is seeking a Ops Manager to join one of our top clients for a remote opportunity. This role involves overseeing cloud integration support and operational management within a healthcare environment, focusing on service reliability and continuous improvement.
Position Overview for the Ops Manager:
- Manage operational strategy, incident management, and service continuity for cloud-based healthcare systems.
- Lead real-time system monitoring, deployment oversight, and escalation governance.
- Supervise team performance, resource planning, and cross-functional stakeholder collaboration.
- Ensure adherence to SOPs, drive root-cause analysis, and promote operational excellence initiatives.
- Collaborate with vendors and internal teams to support Tenncare cloud integration projects.
Requirements for the Ops Manager:
- Experience with Datapower, MFT, MQ, Splunk, and IBM production support.
- Strong background in incident management and escalation with tools like ServiceNow and Jira.
- Proven ability to manage production issues, triage severity levels, and oversee infrastructure operations.
- Excellent leadership skills, including coaching, team performance management, and resource planning.
- Effective communication and collaboration with cross-function teams and stakeholders.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
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PandoLogic. Keywords: Operations Manager, Location: Nashville, TN - 37203