OPS Office Automation Specialist II

OPS Office Automation Specialist II - 37990092Requisition No: 875109Working Title: OPS Office Automation Specialist II - 37990092This is an onsite position in Tallahassee, Florida.The State Personnel System is an E-Verify employer.Position Overview and ResponsibilitiesDEP's Office of Technology and Information Services (OTIS) is recruiting for an OPS Office Automation Specialist II. The position is a technical role that provides first‑level contact, problem resolution, and technical assistance on software, hardware, communications, network printers, and servers for the agency. The incumbent represents OTIS and is required to be helpful, cooperative, polite, respectful, and courteous at all times with employees, customers, and the public.Resolve user‑reported problems using available tools and procedures, support and respond to all service calls, communicate with customers throughout the resolution process, and, when appropriate, escal­ate problems following established procedures.Identify and meet the needs of customers and act as a customer service representative on behalf of the division.Perform other related tasks as requested.AttendanceAttendance is an essential function of this position.Required Knowledge, Skills, and AbilitiesKnowledge of computer operations, hardware, procedures, and systems.Skill in using computer devices, printers, and scanners.Working knowledge of a range of diagnostic utilities.Ability to be flexible and adaptable when learning new technologies.Effective verbal and written communication skills.Ability to work independently and in an open team, collaborative environment.Ability to provide excellent customer service.Skill in using Microsoft Office suite.Minimum QualificationsExperience in troubleshooting and providing technical support.Knowledge and experience with Microsoft Office suite.Special Trust RequirementThis position is designated as a Position of Special Trust in accordance with DEP Directive 422. Successful completion of background screening will be required.Preferred QualificationsExperience working in a service desk environment.Pay$19.00 – $22.00 HourlyBenefitsParticipation in state group insurance (eligible if requirements met).State of Florida 401(a) FICA Alternative Plan (tax‑deferred retirement savings).EEO StatementPursuant to Florida Law, 110.211 F.S., the State of Florida is an EEO employer.#J-18808-Ljbffr