OPS Office Automation Specialist II - 37990092The State Personnel System is an E-Verify employer.Requisition No:875109Working Title: OPS Office Automation Specialist II - 37990092This is an onsite position in Tallahassee, Florida.Position Overview and ResponsibilitiesDEP's Office of Technology and Information Services (OTIS) is currently recruiting for an OPS Office Automation Specialist II position. This is a technical position that provides first-level contact, problem resolution, and technical assistance on software, hardware, communications, network printers, and servers for the agency. The incumbent of this position will represent OTIS and must be helpful, cooperative, polite, respectful, and courteous at all times in the interactions with customers.Employees of OTIS are required to demonstrate total commitment to outstanding customer service. This includes, but is not limited to, acting in a responsive and professional manner with the employees, customers, and public we serve.Resolve user-reported problems as expertise permits using available tools and following procedures. Support and respond to all service calls and maintain communications with customers throughout the problem resolution process. As needed or appropriate, elevate problems following established procedures.Identify and meet the needs of customers and serve as a customer service representative on behalf of this division.Perform other related tasks as requested.Attendance is an essential function of this position.Required Knowledge, Skills, and AbilitiesKnowledge of computer operations, hardware, procedures, and systems.Skilled in the use of computer devices, printers, and scanners.Working knowledge of a range of diagnostic utilities.Ability to be flexible and adaptable regarding learning and understanding new technologies.Ability to communicate information effectively both verbally and in writing.Ability to work both independently and in an open team, collaborative environment.Ability to provide excellent customer service.Skilled in the use of Microsoft Office suite of applications.Minimum QualificationsExperience in troubleshooting and providing technical supportKnowledge of and experience in the use of Microsoft Office suitePosition of Special Trust Requirement:This position is designated as a Position of Special Trust in accordance with DEP Directive 422, Positions of Special Trust or Responsibility. Successful completion of background screening will be required for this position.Preferred QualificationsExperience working in a service desk environmentPay$19.00 - $22.00 HourlyOur Organization and MissionThe Florida Department of Environmental Protection (DEP) is the state's lead agency for environmental management and stewardship – protecting our air, water and land. The vision of DEP is to advance Florida's position as a world leader in protecting natural resources while growing the state's economy. DEP encourages its leaders to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly.How You Will GrowDEP encourages its employees to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly. OTIS has an extensive training program, including courses and certifications, that provide staff with the ability to build upon existing skills and remain current on job‑related information technologies. Examples of certifications recently earned by staff include, but are not limited to:CompTIA A+, Security+, Network+Certified Information Systems Security Professional (CISSP)Florida Certified Public Manager (CPM)Microsoft Certified DevOps Engineer, Azure Solutions ArchitectOracle Certified ProfessionalFlorida Certified Contract Manager (FCCM)Where You Will WorkTallahassee, Florida – a capital city that offers modern amenities and a quality lifestyle.Benefits of Working for the State of FloridaParticipation in state group insurance (must meet eligibility requirements*).State of Florida 401(a) FICA Alternative Plan (tax deferred Retirement Savings Plan).*Seasonal and part-time OPS employees (less than 30 hours average per week) refer to the links above for detailed eligibility requirements.Special NotesDEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions.An individual with a disability is qualified if he or she satisfies the skills, experience, and other job‑related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DEP Human Resources (HR) Office at (850) 245-2511. DEP requests applicants notify HR in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug‑Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.#J-18808-Ljbffr