Ops Specialist - Payment Proc. - Funds Transfer (JSY)

Job Summary

We are seeking a detail-oriented Payment Processing Specialist to join our operations team on a contract basis. In this role, you will process domestic and international currency payment instructions while ensuring accuracy, compliance, and adherence to established policies and deadlines.

The ideal candidate thrives in a fast-paced, deadline-driven environment and has strong organizational, communication, and customer service skills. Experience with payment processing systems such as SWIFT, Keystone, RightFax, or Worldview is highly preferred.

Key Responsibilities

Payment Processing

• Process manual and automated payment instructions accurately and within established deadlines.
• Enter and verify manual payment instructions received via fax or other channels.
• Repair, validate, and verify automated payment instructions (e.g., SWIFT/Worldview).
• Research and process transactions using the Keystone system.
• Respond to inquiries from Account Executives and internal business partners.

Risk & Compliance

• Ensure all payment instructions comply with company policies and procedures.
• Identify, escalate, and communicate potential risks or unclear payment instructions.
• Recommend process and control improvements to reduce errors and increase operational efficiency.
• Follow new and updated procedures promptly and accurately.

Process Improvement

• Identify opportunities to improve payment processing workflows and increase automation.
• Escalate manual payment instructions that could be automated.
• Support initiatives to improve Straight Through Processing (STP) rates.
• Balance productivity with client service expectations and processing deadlines.

Team Collaboration

• Build strong working relationships with internal teams and business partners.
• Communicate professionally with clients and colleagues.
• Demonstrate teamwork by supporting daily operational responsibilities and maintaining flexibility.

Required Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Excellent organizational and time management skills.
• High attention to detail and accuracy.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Ability to work independently and collaboratively within a team.
• Strong typing and data entry skills.

Preferred Qualifications

• Experience with USD and foreign currency payment processing.
• Knowledge of SWIFT payment messaging.
• Experience with Keystone, RightFax, and/or Worldview.
• Previous experience in banking, financial services, or payment operations is a plus.