Optical Customer Service Rep

Optical Customer Service Rep needs 3+ years experience

Optical Customer Service Rep requires:

* Must have optical experience

* High school

* Telephone/Email Etiquette

* Active Listening

* Familiarity with electronic communication methods such as email, instant messaging and chat services

Optical Customer Service Rep duties:

* Provide quality customer service by answering outbound customer calls and/or emails and chat, prioritizing and responding to customer questions/concerns, entering orders and/or rework orders, answering optical related technical questions

* Prioritize and problem solve customer issues and concerns.

* Manage customer late lists, moving late jobs through the lab and communicating with customers.

* Perform other duties within the customer service department or other areas as assigned

* Maintain a clean and organized work environment.

* Observe all company policies, rules, and safety practices.